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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last time at this location The first room I got was filthy, there were stains all over the carpet, the floor was sticky and the room just smelled. So I asked to switch rooms. The second room appeared a little better, until I found a pill on the bathroom floor, some hair in the bath tub, the kicker…. Was hair in the bed….. Last time at this hotel!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will review our cleaning and room inspection procedures with our staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Slum loard hotel Did not have a blanket
Business response:
Greg - Thank you for taking the time to write a review of our hotel. I apologize that your stay did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
RUN FROM THIS HOTEL - DO NOT STAY HERE The first room they assigned to us was clean and stocked properly, except NO dishes, and the air conditioning did not work. Staff came up to fix it, but could not. We requested a refund and were told no. The front desk clerk was alone and slammed with customers. He told us he had to clean another room for us. That process took over 2 hours between waiting on other customers. I requested he supply fans for the first room and we would stay there, but he refused. Two hours later he gave us... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be making sure we are thoroughly cleaning and inspecting rooms prior to guest arrivals as well as making sure each guest receives professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next tim... read more
Pig Stye I checked in late evening. The shift asst.manager was rude. My room was not clean and I called down to request another room. The asst. manager told me that my room was in fact clean, and that his housekeeping manager personally cleaned it. I was transferred to another room. This room was not much better as for cleanliness. I did not sleep in the bed, and wore thongs in the shower. I've stayed in several small seedy motels that were at least in a clean and sterile condition. Also, no drinking cups, no shampoo, no ice... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service and cleanliness issues you described are unacceptable, and I sincerely apologize for your experienced. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional fee. To uphold our company’s high standards, I will use your comments as a training tool to ensure that we are providing each guest with professional customer service as well as thoroughly inspecting rooms prior to guest ... read more
Nasty!!! This was the most terrible place I have ever stayed. The Air Conditioning unit in our room did not work. The phone in our room did not work, The TV channels on the TV were not what the card provided said they were. There was a Showtime magazine to tell us the programs that were playing. However, it was for June and we stayed on July 1. And to top everything off, there was hair in our refrigerator. The whole place was downright filthy. I'm not sure if it customary to provide shampoo and conditioner like most hotels ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, we are continuing to work with our housekeepers to ensure that all rooms are thoroughly cleaned and properly stocked prior to guest arrivals. I will also have our maintenance engineer inspect your room to ensure everything is functioning properly. Your feedback is very important to us, so thank you for sharing. We would love to have ... read more
Probably won't ever stay again! Took 3 phone calls over 2 days to get dishes and coffee pot. Couch was filthy. Heavy cigarette smoke in hallways. the most minimal breakfast I've seen
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, our housekeeping staff is in the process of deep cleaning our guest rooms to ensure your experience is not repeated. Additionally, I will be retraining our staff to ensure that guest needs are responded to in a timely manner. The staff and I appreciate your comments, as it will only help us to improv... read more
SCREAMED AT BY FRONT DESK ASSOCIATE! CUSTOMER SERVICE is the worst I have ever encounter in my whole life. I was verbally attacked by a front desk associate for what she said was giving her attitude about my key not working and she proceeded to yell at me to get out of the lobby if I didn't like it. When I called to complain the next morning I was told the manager wouldn't be in till the following day . Several hours had past and I had another problem with my key I went to the lobby front desk area and the lady who had verba... read more
Don't stay here The first two rooms they gave me we not cleaned after the last guest. The wifi is slower than 90s dial-up. The halls smell funky. the whole place looks like it was last remodeled/cleaned twenty years ago. It is worth paying the $20 or so more to go elsewhere.
Just not a good stay. The room was not cleaned the bathtub had hair all over the tub the toilet was dirty there was no tissue in the bathroom. There was ants everywhere even in the bed they woke us up biting on us I went to the front desk a few times noone was there the bathroom door was broken the towel rack was broken off the wall the refrigerator was dirty. I decided to ck out and I went to another hotel. I love Extended Stays but my experience this past wkend was terrible from the one on Jefferson with the front desk cle... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,583 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.