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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience After a long flight when I went to hotel I got an answer that there are no rooms. Never go again nor recommend.
Business response:
Sri, I appreciate you taking the time to provide a feedback, and I am sorry we were unable to accommodate you this time. We offer no excuses for this mix-up, and I apologize for the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Don't pick this place on purpose! Only stay at this hotel as a last option. Here are the main issues: -They keep a trash room on the same level as your floor "for convenience sake" but this leaves the hallways smelling like trash -The "fitness center" is the size of a closet with 2 machines: a treadmill and a stationary bike. That's it. -The side entrance malfunctions regularly -Wi-fi kicks you off if it "detects" strange activity on your computer. Security certificates aren't to be trusted. -The elevators stop working regul... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept my sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. Your feedback is important to us as it will help us to improve our service and facilities going forward. I hope you will give us another chance to impress you on a future visit. Sincerely, General Manager
Supervisor It was OK but was lied to that I didn't have to check out til 4-14-17 they had me Check out today
Business response:
Erica, thank you for sharing your comments with us. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. I have shared your feedback with my respective team, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
BEDBUG ALERT Like I mentioned above, the room I stayed at, 318 has bedbugs. I immediately called the front desk which was close to the midnight, the front desk rep said she doesn't know what to do. I asked if I can request to switch rooms but she said there is no room available. Then, I brought two of the bugs in an empty iced tea bottle, she said there is a room but she won't switch me because that room is more expensive. I tried to stay up as long as I can after that because I was scare of seeing the bugs again. I sat on t... read more
Business response:
Thank you for your recent review of your stay. The experience you described is unacceptable, and I sincerely apologize for any issues you may have encountered during your stay. In response to your feedback, we have checked this room thoroughly and will also make sure our contractor treats the room. It is also noted that in good faith, a full refund for your stay was issued and that you mentioned you did not have any clothing items that you felt were affected. Our elevator is currently being replaced with a brand new unit and... read more
An okay place. The elevator is out of order.
Business response:
Thank you for your recent review of your stay. We apologize that the elevator is currently out of order, however we are in the process of installing a brand new one that will last for several years to come. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dirty and Unsafe. Awful. After waiting 40 minutes, they gave me a room with someone else already in bed in it. I did not stay at this property.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.