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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and a little dirty The staff was great but the room was dirty........ Not worth the price
one of worst customer service EVER AFTER a 12 hour drive and looking for a room for 5 hours. Did not know there was a convention in town. We found this place. I go in and talked to what I found out was the night manager (Wonderful man) and explained that I didn't care if room was cleaned I would take it now. He went to look what was available for me. After about an half hour I see the assistant manager Zac at front desk I asked him if ready. He informed me that it was not going to happen and I would have to wait till 3. I as... read more
no worth your money Custmer service at front desk was terrible for giving the necessities.
Business response:
Thank you for your recent review of your stay. I am sorry that our staff did not provide you with great customer service and that our amenity's did not meet your expectations. In response, I am working with the staff to improve our service and offerings moving forward. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
worst stay I have had to date Stayed at this hotel for 5 nights. Room was dirty upon arrival. Housekeeping does not exist! Had to beg the front desk for towels everyday. Staff is rude. I will never stay at this hotel brand again. I would also never recomend this one to anyone!
Business response:
Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
So rude. Used hotels to book a room for two nights when we got to the hotel the manager was very rude. It was a problem that I was there trying to get a room.
Business response:
Michael - Thank you for your recent review of your stay. I sincerely apologize that our level of customer service did not meet your expectations. I will meet with our entire staff to review our customer service policies and guest protocol to ensure that your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Recent stay at Extended Stay America We are both handicapped. There was no luggage rack available. Our room was the farthest away from the elevator. We walked down the 1st hall about 30 yards then turned down the 2nd hall for about 35 yds. It was the last room in the hall. I requested another room, but was told that there were none available. There were only 2 towels and no washcloths in the room. The continental breakfast was coffee, a muffin, an apple, oatmeal, and some oatmeal bars.
Business response:
Dave - Thank you for your recent review of your stay. I sincerely apologize that your room wasn't any closer, but unfortunately our handicapped rooms were built near the back before this hotel becamean Extended Stay. If you decide to book with us in the future, you may place a request for a first floor handicap room. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels locations in the future
minimal but cheap used for 1 night sleep over went to a concert bit of a walk to anywhere don't expect much from breakfast except coffee clean enough thou. friendly staff but not impressed with breakfast not even a cold drink wether water or juice or milk but the room did have a small kitchen but no utensil but we did not ask as only to rest our head
Youu have to be kidding me, right? The unit I was first assigned to was not cleaned and when I went back to the front desk to explain, the manager and cleaning staff both said that it was so we all walked to the room. Pop spills still on the counter tops (well that is just stained from previous visitors as she was rubbing it off with her fingers), hair in the sink, shower and toilet was justified as "well we women do shed alot"! Switched rooms, and guess what, they need a visit from the health department then get rid of ther... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you didn't enjoy your stay. To make sure this doesn't happen again, I am going to make sure my staff does a diligent inspection of the room before guest check-in. Also, I will review the staff the standards of our hotel providing compassionate and courteous customer service. We continually work to improve our hotel, so I really appreciate your feedback. I do hope that you will give us an opportunity to provide a better stay for you in the future.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.4 star rating with 1,584 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.