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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels, no iron, no bathroom handle, no blow dryer. Dirty!
First time user, booked first room through Travelocity on July 30, 2015 for Aug. 11 check-in, go to check in and was informed they had no more rooms. After 51 mins on phone w/ Travelocity, was booked into this hotel. This place was NASTY. Husband and I had to go out and by cleaning products to defunk the floors. Found long strands of hair in the bed, the tile floor was sticky and filthy, the sofa cushions were so disgusting that I wouldn't sit on them. This was the worst hotel stay I have ever had.
Good for the price. The front desk assistance was horrid! ZACK brought us not only his nasty attitude, but also dirty dishes & there were no clean towels available. The room was okay. I had to clean the bathroom because I wouldn't have put a toe in the shower. And PLEASE don't think you're getting a complimentary breakfast wrapped muffins & GENERIC oatmeal packages.
Dirty and Gross Dirty and gross......hair all over the bathroom and the toilet had feces all over the toilet seat.....not inside the bowl, but the seat. The halls and elevator hasn't seen vacuum in months. The house keeping in this place obviously has zero pride in their work. Don't let your skin touch anything in this place. Just don't.
Business response:
Kelly - Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issues you encountered during your visit. I will be meeting with our housekeeping staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Worst place to stay Ac not working, single staff, poor service, staff was rude
Business response:
I would like to thank you for taking the time to give us some feedback regarding your stay. I understand that there were some issues with your stay and I thank you for bringing them to my attention. Our property is starting a renovation of all rooms and common areas on 9/15 and will be done 12/1. We hope you will give us another chance to serve you in the future.
You Do Not Want To Sleep Here! Room 207...carpet was so dirty I was compelled to keep footwear on while in the room. Couch had stains all over, so I didn't sit on it. Other reviews of this hotel seem to echo similar experiences. I see several apologies from ESA management, but that doesn't make up for the expense the guests paid.
Business response:
It is disappointing to me and my staff to hear that you did not enjoy your experience at our hotel. The issues you raised are important to us and we are constantly looking for ways in which we can improve the guest stay. The cleanliness of the hotel is one of our top priorities and we will try in the future to be more diligent in the inspection of the rooms that we are giving to guests. We also are going to be conducting a better training of our staff to show what specifically we need to look for to ensure the guest rooms an... read more
RUN AWAY! WE DID NOT STAY! Your company booked a 3 person family into a room with 1 full size bed. This place was dirty and disgusting. There are holes kicked into the wall with exposed wiring, everything is dirty, and everything smells like smoke. The rooms are dingy,and smell like sewage. The guy at the front desk is the most incompetent and the most rude person to work in a hotel. Do not stay here- you will probably get bed bugs, lice, and crabs sleeping in this hotel!
Business response:
I was sorry to hear that you did not have a good experience staying at our hotel. The issues that you raised concerning the cleanliness of the hotel are a concern for us and we are constantly working with staff to ensure that we are maintaining a clean, home away from home experience for each of our guests. I was also concerned to hear that there was exposed wiring in your room. We also are working with our staff to be better trained to meet customer needs. Thank you again for your feedback. We hope to have the opportunity t... read more
Never would I recommend to my worst enemy my stay was my worst in history. this place is gross and therefore uncomfortable. crumbs behind dresser, hair in bed, blood stained couch, cigarette burns, stunk like old smoke. my room wasn't ready by my arrival witch was 8pm I was told no more rooms w 2 beds. I paid for 2 beds. I had to wait 45 more minutes for them to give me the most nasty room ever. I've stayed at other extended stays and I've never seen nothing like this. NEVER. MOTEL 6 WOULD HAVE BEEN BETTER.
Business response:
I apologize that we were unable to meet your expectations when you came to check in with us. Our hotel is going through several changes in the coming weeks that should address most of the issues that you raised. We will address the issues you raised with our housekeeping staff about getting rooms cleaned up to standard. Hopefully the changes that we are making in the next couple of weeks in terms of the accommodations that we can offer will improve the hotel. Again I apologize for your bad experience and we look forward to y... read more
AVOID AT ALL COSTS! Terrible, house keeping never came by, front desk staff was terrible, the continental breakfast as LAUGHABLE. Granola Bars and instant oatmeal with no hot water for making it.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s high standards, I will be coaching our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,583 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.