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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible. No towels for days. When I asked why not buy more towels staff all said I don't know I just work here.
Business response:
Thank you for taking time to write a review of your stay. I apologize that your experience with us did not meet your expectations. We are constantly looking for ways that we can improve our customer service relationship with guests, specifically the issue concerning the availability of towels. In response to your feedback, we have initiated a better monitoring program so that we do not run into this problem again. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with... read more
Not bad at all The staff were nice. The room was pretty good and not smelly.
Shabby. Dirty, stained sofa; not one chair to sit on; peeling linoleum; torn carpeting; only sheet and thin bedspread, no blanket; no washcloths; broken locks on both windows; broken pull on curtain; no decaf coffee; "breakfast" should be called snacktime; only one roll of toilet paper; was not informed at check-in that there was no maid service and to bring used towels and sheets to front desk to exchange for fresh ones.
Business response:
I appreciate you taking the time to give us your feedback concerning your stay here with us. Your comments were both encouraging and discouraging concerning your stay. I will work with our staff to ensure that they are informing every guest that checks in that they need to bring down their linens and exchange them, if the guest is staying with us for less than a week. In terms of your comments concerning the room specifically, we are in the process of getting the room back to standards and your comments will help us to bette... read more
Stayed 2 weeks on business trip Stay away. Unclean and uncomfortable. Nothing seems to be working here.
late night stay Room was musty, dirty, and uncomfortable. I would avoid this place at all cost. Did not feel comfortable sleeping in the bed or sitting on the couch. Lamps were broken and so was the coffee table. Nice looking on the outside, disaster inside.
Dreadful, depressing rooming house The building is old and worn. It is in serious need of remodeling. The walls are paper-thin and noise from rooms above was constant. Plus, the building is located right next to the interstate so there's traffic noise too. There were no cups, glasses or coffee maker in the room. Not even a soap dish for the soap. The overhead lighting was harsh and ugly. The furniture was worn and there was no effort to decorate the room. Truly dismal. Any business traveler who has to stay there any amount o... read more
Shady Hotel The first room had stains on the sheets and smelled like smoke, the drywall was beat up too . I requested a new room with a very rude reception and after walking through the sweet aroma of curry I reached my new room which looked like a ghetto apartment used for section 8. It looked as if it hadn't been updated since 1991 and had nice little stains on the sheets and couch.....at least the towels were clean ...yup reeeeal cozy.
Business response:
I would like to thank you for taking the time to post a review of your stay. We sincerely apologize that your room had cleanliness issues with the sheets and couch, and that its condition did not meet your expectations. We have spoken with housekeeping staff about this issue, and we will be conducting more thorough inspections moving forward to prevent your experience from being repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our o... read more
horrible experience Terrible experience. The front desk person which I don't even remember getting his name was horrible. Very bad service and I had to keep calling him through the phone they have to be able to even speak to him. He stated the hotels.com had never let them know of the reservation. He was really rude and never even apologized for the inconvenience. Just a horrible experience overall, not to mention this was at around 1am. Ended up not getting a room at all.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,583 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.