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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay Bathroom and bed was dirty and hair every where floor was non smoking but all you could smell was cig smoke. Staff didn't do anything except move me to another room no ice or vending machine.
Business response:
Cherie, we are extremely sorry you encountered so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with our Housekeeping as well as Front Desk teams in an effort to be more diligent going ahead. We regret the inconvenience caused, and please consider coming back so we can make you next trip pleasant in every respect. Sincerely, General Manager
First time and not satisfied.
Business response:
Charles, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, General Manager
The worst hotel room I've ever stayed in my life Very filthy rooms, towels, bed linens I booked for two adults and 2 children , room had only one full bed and one sofa bed with twin size mattress, if they don't have enough room/beds for number of staying guests mentioned while booking why they accepted reservations. Breakfast is a joke with packs of oatmeal and some granola bars. I would stay ever again in this hotel chain.
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry you had an unfavorable experience at our hotel and were not pleased with your room. Please be assured your concerns regarding the cleanliness of your room have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I truly hope this unfortunate situation will not prevent ... read more
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not a lot of good things to say about this hotel.. The evening staff was never at the front desk. And when we opened up the sleeper sofa-there was food, like dried Ramen noodles & lots of crumbs on the mattress. It was pretty gross, and there were stains on that mattress and my son, who was sleeping on it, said it was VERY uncomfortable, he felt every spring-which I confirmed, yes, you can! Maybe it's time to change those out?? And when we asked for the dish kit for the kitchen, we were only provided a set of two settings, w... read more
Business response:
Suz, thanks for being our guest and sharing your feedback. I am disappointed to read your comments and apologize for the inconvenience you and your family experienced. We strive to provide clean and comfortable facilities for all our guests, and we fell short of this during your stay. I will be using your feedback as a training tool to ensure we deliver a much better experience going forward. I hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Gene... read more
c.stone the sofa bed was dirty they didn't have pillows us and the room was not clean the sunk was moded in bathroom and the dirt on the bathroom walls been there a min.wouldnt stay again I never write reviews but this was unreal.....
Business response:
Cynthia, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
Stay somewhere else The hotel smelled like smoke in all common areas. There was half a pill under the bed. The pillows were basically filled with nothing. There were no glasses and no ice container in the room. And the cops showed up in the middle of the night to respond to a domestic disturbance. Stay somewhere else.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
(Extended) Stay AWAY Costs nearly as much as a full service hotel, but has none of the amenities. There were several issues that made my stay unpleasant. 1) The shower in the room above mine leaked into the shower in my room. 2) All the floors creak. I could hear every footstep that I made, as well as those of the occupants upstairs. 3) The parking lot had derelict vehicles and a trailer occupying customer spaces, causing there to be no spaces available if you returned after 7pm. 4) The back door was often propped open as pe... read more
Business response:
We regret that the issues you experienced affected your stay. We appreciate you sharing your concerns and ensure you that they will be addressed to the respective teams to take appropriate measures so that our future guests do not encounter the same. Thank you for your feedback, it will help us only improve. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
DON'T BOOK FOR SHORT STAY Don't book this hotel for a short stay, as they will bump you, if they get a guest who books for longer. I booked this hotel for 1 night, weeks in advance, so I could walk to a work dinner that was being held nearby. They called me the day I was due to check in and said they were overbooked, but were transferring me to a hotel a block away. I accepted this as I could still walk to the event. However they never did this. Instead I had to go there and wait while they found me another hotel, 3 miles a... read more
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. We sincerely apologize for the inconvenience caused and hope you will give us an opportunity to make this up to you on a future stay. I am positive you will leave with a more favorable impression. Sincerely, Gene... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.