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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
use only as last choice Ok, most everything was in need of repair. Staff gave us bed spreads in stead of blankets. Coffee was offered but most of it was consumed by the construct crew before 7am.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was less than perfect. I am grateful for the feedback you provided so we are able to continually improve our hotel. Our staff have been informed to make sure the hotel is maintained properly and guests receive a great experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Filthy and not for business travel The room was to be a non-smoking room, clearly it was smoked in several times. There was hair in the bedding, on the towels and cigarette ashes on the ironing board. I took a towel and wiped down the room as best I could. Why did I continue to stay? Because it was paid for and I was accountable for my purchase. I didn't feel safe and the room smelled. You know the feeling when you walk into a clean room - this did not have that at all and you could see the filth. Absolutely disappointed in ... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was less than perfect due to cleanliness issues and smoke odor from previous guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. I will be coaching our staff on how to be more proactive with cleaning an odor issues. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Filthy and disgusting... I selected this hotel for location convenience and price. Unfortunately, it was not worth the quality (or lack thereof). The room was filthy and disgusting: dust and grim on surfaces. The lamp at the near bedside did did not work because of the switch. I figured out because it due to an electrical short in the switch itself - a fire safety hazard! The lamps were also dusty. If you have allergies, you'll be in huge trouble. The shower curtain is too short and the water simply splashes/drips all over ... read more
Not the Best The lobby's thermostat said it was 86 in there! On a 90 degree day. I only saw one maid there, even in the morning when u usually always see them, and she was dragging, yes dragging a bag of garbage through the lobby. The smell in our room was not pleasant. Not a raunchy smell but nonetheless it wasn't pleasant. I'm pretty sure all they did was sweep the dirt into the hall way and said it was ready. No soap, no bath mat, the floors and counters were definitely not whipped down. It was a cheep stay but it was gro... read more
Can't recommend Old trash in the dishwasher, uncomfortable bed and pillows. Sheets may have been clean, but not fresh. No a/c in the bedroom (only in the living area). Not looking for plush but do expect clean.
Business response:
It is the policy of Extended Stay America that we provide a clean safe environment that allows for our guests to get an experience that is like a home away from home. I was disappointed to hear that in the case of your room that we did not meet these expectations. We will consult the staff and make sure that they are doing their utmost to ensure that we are checking all of the rooms and also we are in the process of getting relay switches ordered that will allow for the AC units to reach the bedroom in the case of our one-be... read more
This hotel is not for anyone that expects a clean room or customer service!! Used towels...slept on sheets...not sure if understaffed, or they just don't care. We will NEVER stay in one of these hotels again!!
Business response:
Thank you for your recent review of your stay. We agree this is completely unacceptable, and I sincerely apologize for your experience. Thank you very much for bringing this to our attention. A meeting will be held with our housekeeping staff about the proper cleaning of rooms, as well as accommodating guests. I do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Never cleaned my room Would not stay again. The only redeeming factor was the front desk. Both were very friendly
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will work with our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on provi... read more
old and smelly and outdated The hotel smells bad in hallways and is old and outdated. I had to ask several times for missing utensils that should have been included in the bin of pots/pans and dishes. The room was clean but it is old and outdated old bedding etc..
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all o... read more
Stay away. This hotel is basically low-income housing. The hotel is trashed - dirt, paper, etc. on the hallway and elevator floor which hasn't been vacuumed in weeks. My shower wasn't cleaned as there was a large amount of someone's hair covering the drain. Also, there were no less than three people being arrested on hotel grounds at one point during my stay. Stay away from this place and any other long-term stay hotels in that area as I was told by a local that this scenario is common among that style of hotel.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,583 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.