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Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at 5:45pm and our room was not ready. We were told to come back in 10 minutes. Check in was supposed to be anytime after 3pm. This was very disappointing due having plans scheduled prior. I made reservations for one queen bed, but the attendant said she didn’t have any available so she upgraded to two beds. We get into our room and we do not have a remote control for the tv, and there is two full beds. So we went to the Office and no one was around. We called the 1(800) number and they gave us a number to call the... read more
Business response:
Christine, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We will also share your comments with our team regarding the service issues you outlined, and rest assured, we will take the necessary actions to elevate our service levels. We are grateful for your patience and also your constr... read more
Horrible costumer service and a very dirty place
Business response:
Christopher, thank you for posting a review of your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We are also sorry for the cleanliness issue you faced during your visit. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a cha... read more
It is not a hotel, it is a motel. There isn’t a swimming pool, as advertised. The breakfast is instant porridge and muffins and there was only one bruised banana left at 7:10 am. When I asked if they had anymore, they said they only had two for the day and That I should’ve been in sooner. When I went for a coffee, the jug was empty and I was told it would be a 20 minute wait for more, which I did not have time to wait for. In the shower/bathtub, there were tiles missing off the walls. The room was very clean, however, for a ... read more
Business response:
Darcey, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are also sorry for not meeting all of your expectations with our complimentary grab-and-go breakfast; we have taken note of your comments for any future changes. We are grateful for your though... read more
The room was old, smelled. The show head leaked and the bathroom sink leaked. I did bring it their attention and it was corrected immediately. But I was still disappointed with the room.
Business response:
Eliana, thank you for sharing the specifics of your stay. We apologize for the maintenance issues you encountered in your suite. Although we are happy we were able to resolve the problems while you were here, we are sorry for the inconvenience this caused. We truly understand the frustration you must have felt and are grateful for your patience. We are also disappointed you were not satisfied with the condition of your suite. We have noted your comment and will share it with the appropriate individuals for future modernizati... read more
The fridge door was stuck closed with some goo. The floor was sprinkled with gooeing spots. I spent an hour cleaning and disinfecting myself. The drains were stuck. The suite had not been cleaned. The hardware in the bathroom (such as shower curtains, towel racks, bathtub edges were rusted. A true safety and health hazard.
Business response:
Ovidiu, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Jamas limpiaron la habitacion Todos estaba muy sucio Ni papel pusieron en los cinco dias que estuve ahi Decia en la publicacion que habia utencilios para cosinar y no habia nada
Business response:
Isabel, thank you for your review. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will consider us when you return to the area so we can give you the seamless visit we are known for providing. Sincerely, Hotel Management
The staff was unprofessional. I set up an early check-in because I was going to a party I got there at 11:30 they did not have a room available. They had a woman there who is just uncaring and said can’t help you. I waited for four hours in different stores and 39° weather with the rain. When I finally got my room I had to change quickly there were no pots and pans or anything promised for extended-stay. The room reeked of cigarette smoke everywhere. And the fan made a very annoying noise. This was the worst stay never again... read more
Business response:
Bridget, thank you for choosing our hotel and taking the time to share your feedback. Our goal is to always take excellent care of our guests; therefore, we apologize that this was not your experience. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely, Hotel Management
The check-in lobby smelled terrible. I got to my room (suite) and BOTH bathrooms smelled like stale cigarettes. The carpet was uneven and felt dirty. The bathroom floor had hair and an old hair pin on it. The cabinet was duck taped together (literal duck tape!) The light in the room flickered horribly. The shower leaked and heat was inconsistent. The leg fell off the desk when I set my laptop on it. The last straw was when I went to press my shirt and the ironing board was missing its top and was just bare metal. I have neve... read more
Business response:
Jeffrey, thank you for choosing our hotel and taking the time to share your feedback. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,444 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.