This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a reservation, the hotel was fully booked. They still charged my card. This hotel is defrauding people.
Business response:
Dear Guest, Thank you for sharing your experience. We regret the confusion and frustration caused by the reservation and billing situation. Please accept our sincere apologies for any inconvenience this may have caused. We understand how important clear communication and proper handling of bookings are, and your feedback is valuable to us. Your concern will be shared with our team. We hope you might consider giving us another opportunity in the future to provide a more seamless and satisfactory stay. Sincerely, Hotel Managem... read more
Cancellation of reservation We cancelled our stay after the two rooms were filthy dirty and we have sent an email in regards to this incident. We were then told to call Extended Stay and then was told to call HotelsCom I would like my money back we didn't stay at the hotel I tried repeatedly to cancel the reservation. I'm disabled and in a wheelchair I can't afford to be out 318$. I'm homeless and depend on my disability check every month. The rooms were disgusting Ive never had more problems trying to get a refund let alone... read more
Business response:
Dear Guest, We are genuinely sorry for the experience you described and understand how distressing this situation must have been, especially given your circumstances. Please accept our sincere apologies for the condition of the rooms and the frustration caused by handling your cancellation. While some refund processes are managed through third-party platforms, we remain committed to assisting in any way we can to help resolve concerns. Your concerns have been taken seriously and shared with our team. We hope you will conside... read more
I payed for mine smoking room and I could smell cigarette smoked upon entry. I also found a pack of cigarettes perched on the bedside lamp. There were no trash cans or bags. There was no television remote.
Business response:
Dear Guest, Thank you for your feedback and for choosing to stay with us. We are pleased to know the accommodations met your expectations in terms of upkeep. However, we regret that other elements of your visit did not provide the smooth experience we aim to deliver. Your comments have been shared with the appropriate teams for review. We appreciate your insights and hope to have the opportunity to offer you a more refined stay in the future. Sincerely, Hotel Management
Dirty, rooms smelled like cigarettes, tv didn't work, no hot water. Had to move to another room. The next room was the same thing. I was cheap so i get what i pay for. We tough it out.
Business response:
Dear Guest, We are sorry to hear about the issues you encountered during your stay, regarding the upkeep of your room and the lack of hot water. We aim to provide a fulfilling visit for our guests and are sorry this did not happen in your instance. Your comments have been shared with our team, and we will make necessary improvements in these areas. We appreciate your patience and hope to provide a much-improved experience in the future. Sincerely, Hotel Management
We showed up after office hours and needed a late check in. We called the number it told us to call for almost 30 minutes and no one ever answered we finally got a hold of someone through customer service booking. The room was dirty, bathroom dirty, ceiling stains, and the room smelled the cigarette smoke. The pot it had in the kitchen was full of grease spots
Business response:
Dear Guest, We sincerely apologize for the difficulties you faced upon arrival, and the condition of your room did not meet your expectations. This is not the level of service or cleanliness we strive to provide. We appreciate you bringing your concerns to our attention so we can ensure better communication and enhance our room standards moving forward. We are grateful for your patience. We hope you will return, as we would love to show you our dedication to outstanding hospitality. Sincerely, Hotel Management
Roach in bathroom and cold water, stay away from this place
Business response:
Dear Guest, We are genuinely sorry that your recent experience did not meet expectations. Providing a comfortable and well-maintained environment is fundamental, and we regret falling short during your visit. We understand the frustration this may have caused and appreciate you bringing it to our attention. Your feedback has been shared with our team to ensure prompt attention is given to the matters raised. We will consider the concern and work to enhance the quality of our guest experience. We hope to restore your confiden... read more
Bad experience The property is very ran down. The floor is falling apart and the rooms smell like cigarette smoke. The room was not even cleaned when we checked at that night. I highly recommend not staying here.
Business response:
Dear Guest, Thank you for providing your honest feedback. We regret that your visit did not meet expectations and sincerely apologize for the condition and presentation of the accommodations you encountered. Your comments have been shared with our team so we can take the necessary steps to prevent similar experiences. We value your perspective and welcome another opportunity to provide you with a stay that better reflects our commitment to guest satisfaction. Sincerely, Hotel Management
I should've expected this for the price but the 1st few reviews I glanced seemed decent. But this place is disgusting! We had to be at the airport at 6am so I booked a quick hotel for the lowest price because we got to Denver late. Random people outside smoking in the parking lot. Doors missing off the kitchen cabinets. Walls are scuffed and patchy. (Fridge was clean & cold Ill give it that much) floors missing chuncks of Laminate with God knows what coming up from underneath. Im 90% sure the mystery dark splatter across the... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. It’s clear we fell short of providing the clean, comfortable environment you expected, and we deeply regret the condition of your room. We take your concerns seriously and are addressing them with our team. Your experience does not reflect the standard we aim to uphold. We appreciate your understanding and hope you’ll consider giving us another opportunity in the future for a much-improved... read more
Whatever you do, DO NOT stay here! When we go to check in they couldn’t even make us room keys because their machine was down. They offered to let us into the room but at that point we wouldn’t be able to leave the room if we fad to go somewhere. When the took us up to the room it absolutely wreaked of cigarette smoke and there were stains all over the bed. We immediately told the front office and her response was the manager will refund you when he gets in tomorrow because he wants everyone to enjoy their stay and those thi... read more
Business response:
Heather, Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,492 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.