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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I woke up one day and the alarm clock was flashing. So the power must have been out while I was sleeping. On Sunday, the fire alarm was going off for 15-20 minutes in the afternoon. I work nights. So this was especially inconvenient because it woke me up and I couldn’t get back to sleep for 2 hours and that only left me 2 1/2 hours to sleep. On Tuesday, there was no hot water in my room. The front desk staff said they would have maintenance check the boiler. But I had to go to sleep for work. When I woke up, there was still ... read more
Business response:
Dear Katina, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much bet... read more
Staff was great and the room was really clean.
Should put a hair dryer in the bathroom and offer more than coffee and instant oatmeal for a breakfast, other than that all was Great.
Business response:
Dear Kim, Thank you for choosing Extended Stay America. It was wonderful hosting your visit, and we thank you for allowing us to be of service. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope to host you again in the future. Sincerely,Hotel Management
Clean and functional. A decent place. Very functional and clean. A generally reasonable price especially with the kitchenette. No complaints.
Awesomenesss Clean safe and friendly front desk lady! Highly recommend staying here great amenities too
Business response:
Dear Grant, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide exceptional service to our guests, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for recommending us to fellow travelers, and we look forward to your next stay! Sincerely,Hotel Management
It didn’t help that they had just had a water pipe burst. Part of the room was ok. Mostly shabby needing repairs/replacements. We could hear neighbors muffled talking. Breakfast: oatmeal packets, coffee and dry muffins. However we did not hear street noise.
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. Please revisit us soon for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.