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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean hotel and comfortable beds in a convenient location. However, the walls in the hotel are paper thin. We could hear every step that the person upstairs took. Also could hear people talking outside of the hotel. Room smelled of smoke.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to Des Moines. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Manag... read more
Room was clean. Toilet could use some help in cleaning. Parking lot had trash laying around. Staff was great, friendly and professional.
Business response:
Dear Lynda, Thank you for your excellent summary of your stay at Extended Stay America. We are glad you enjoyed most of your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean suites. However, we apologize if we overlooked any areas while you were here. Thank you for bringing this to our attention so we can prevent such matters from affecting future guests. It was a pleasure having you as our guest, and we hope that we are the first hotel ... read more
I woke up one day and the alarm clock was flashing. So the power must have been out while I was sleeping. On Sunday, the fire alarm was going off for 15-20 minutes in the afternoon. I work nights. So this was especially inconvenient because it woke me up and I couldn’t get back to sleep for 2 hours and that only left me 2 1/2 hours to sleep. On Tuesday, there was no hot water in my room. The front desk staff said they would have maintenance check the boiler. But I had to go to sleep for work. When I woke up, there was still ... read more
Business response:
Dear Katina, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much bet... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.