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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Des Moines Good location, very clean and comfortable.
Business response:
it was a pleasure to have you as our guest at Extended Stay America - Des Moines – Urbandale. We are glad you had a comfortable time with us and that our location was perfect for your needs. Your review means the world to us! We look forward to welcoming you back. Sincerely, General Manager
not so great for the price no breakfast, ok rooms, old air conditioning .. for the price we expect breakfast atleast
Business response:
Thank you for staying at our hotel and for taking the time to post a review. I am sorry for the problems you encountered with our facilities and amenities. We are working to remedy these issues so that we can provide a better experience going forward. You are a valued customer and everything we do is aimed at providing you with a nice experience. Please come back and see us again. Sincerely, General Manager
Business response:
Jessica, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thank you again for your business. We look forward to your next stay at Extended Stay America - Des Moines – Urbandale. Sincerely, General Manager
My review I love how the rooms were set up . I stayed in 311 . The only thing I didn to like was I checkerboard under the bed there where a pair of men shoes and trash . So I kinda was second guessing if the room was throughly clean or just wiped through .
Business response:
Shannea, it's a pleasure to read your review about Extended Stay America - Des Moines – Urbandale. We are happy to note that you enjoyed your overall time with us and the layout of your room. Having said that, we are sorry for the oversight of our housekeeping staff. We value your feedback as it will help us to improve our service going forward. On behalf of everyone here, we invite you to stay with us again soon. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Des Moines – Urbandale. Sincerely, General Manager
Cheaper hotel close to I35 Overall my stay was pleasant, thanks mainly to the staff who were top shelf. Only complaints I have from my entire stay were #1 my kitchenette didn't come with anything, but you could call the front desk and pay for basic cutlery of course, #2 my rooms A/C unit was subpar for the size of the space, it only shut off when the outside temp dropped below 55, and #3 the shower would fill up with standing water to above my ankles within minutes of being turned on.
More than a room More than a,room, mini apartment! Full size fridge, sink, countertops burners microwave. Exceptionally nice!
Business response:
Your feedback is important. Thank you for sharing. It is good to know you enjoyed your room accommodations and that the fully equipped kitchen was much to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Rude and disrespectful tenants I had a descent stay overall, but the other next door tenants were very rude and disrespectful. They blasted music with their windows open. You could hear their music once you pull up to the property. There men walking in and out with bottles of alcohol drinking and clearly very intoxicated. The guest living next door to me were always loud. There were a lot of "thumps, bumps, and bangs" during the night.
Business response:
We certainly apologize for the issues you experienced which led to a disappointing stay and regret the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,633 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.