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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice hotel with kitchen nice hotel with kitchen
Business response:
Thank you for sharing your experience. I am pleased you valued the fully equipped kitchen in your room. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Convenient and Clean Hotal We needed a place to stop on our drive from Texas to Minnesota and this place was very affordable, right off of I-35, and very clean
Business response:
We appreciate you sharing your experience. I am pleased to read our hotel was a relaxing and affordable stop while you traveled north. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Hotel and room, with exception to shower, was clea Staff was friendly but very limited. Stayed 4 nights and never had maid service in the room. Shower had no curtain upon arrival and drain was 95% clogged which was easily fixed by myself. There was also a late night altercation in which police showed up for domestic violence. Now I know why the price was so reasonable!
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We are encouraged to read your remarks about our friendly team. However, we are very sorry that there were some issues with the bathroom facility. We can assure you that your satisfaction is extremely important to us. Your comments are greatly appreciated and will help us with providing future guests with a great experience. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Nice hotel nice to the freeway and a walking trail The hotel was great. It has a walking trail that goes under the road and over the freeway. A pond with a walking trail across the street. It has almost full kitchens with stove tops,full ice boxes,counter space and a sink and microwave. Only probleno is there is no oven. Also there could be a bigger pot for soups or like what we did was spaghetti. Other than that the most quiet hotel I have stayed in. Another issue is I just had a major surgery and you can feel the elevator ... read more
Business response:
The team and I appreciate your constructive remarks. We really value your great feedback about our kitchens and the area around our hotel, especially the walking trail. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Friendly & Clean Nice place. Friendly Staff. Clean. Would stay here again.
Business response:
Thank you for taking the time to share your experience. It is great to see you would stay at our hotel again due to the cleanliness and friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I found a dirty wash cloth on the shower rod
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that there was a dirty washcloth in the bathroom when you arrived. To ensure your experience is not repeated, going forward, we will take steps to make sure every cleaned room is checked prior to a guests arrival. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better expe... read more
They lied and said they had a complimentary breakfast and they did not
Business response:
Thank you for taking the time to share your experience. I am pleased to see you were able to enjoy your stay, but disappointed about your comment regarding our grab-and-go breakfast, which we do serve in the mornings. I will make sure our staff are communicating this amenity properly. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.