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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend travel Overall the room was average. Would not want to sleep on hard bed for more than one night.
Overall, very nice experience. The Wi Fi was often offline and could be improved. In addition, the "Grab and Go" breakfast could use a few more choices.
Business response:
The feedback provided in your review is much appreciated. We are glad to read that your stay was good overall; however, we apologize that the internet was not functioning correctly and that our grab-and-go breakfast did not fully meet your expectations. I have contacted our internet service provider to resolve this issue. As well, your feedback on our breakfast selection will be useful to us as we work to improve. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other ... read more
Cable TV It was a good stay - except there were not enough cable tv channels - not ones that I watch anyway. I watch MSNBC, FX and Comedy Central.
Not impressed Front desk was rude
This facility allows dogs, which includes barking dogs. The staff is very unfriendly - not focused on the customer at all at the front desk - at any time of day or night. It appears all staff are sleep walking through their jobs. The rooms are pleasant and functional. In summary, this is a very utilitarian hotel with few amenities, but the price I paid was attractive so it's all a wash. I didn't pay much and I didn't get much so I have not complaints. However, I simply don't have any compliments either.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to ensure this does not happen in the future. As well, I am sorry if you experienced some noise disturbances from neighboring pets. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.
Pit stop Fairly standard Room. Bed was nice and firm but room smelled a bit musty.
Early morning arrival Night clerk was hospitable but couldn't find my reservation. A little hard to get to even with GPS. Overall okay.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that you experienced a delay during check-in; however, we are glad that you had a pleasant stay. We will review our reservation process with our staff to ensure your experience is not repeated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great front desk was lovely they printed off my Ins papers and fax they.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.