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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is close to my new job.!!! In need of a place close to my new job and this fit the bill. Nice weekly rate for the money. Clerk @ front desk was most excellent !! Thumbs up to her.
Business response:
Paul - Thank you for telling us about your stay. We are sorry to hear that all of our staff didn't provide you with friendly service; however, we are glad that our location was convenient for you and that you found us to be a good value. We will work with our staff to ensure we are always providing quality service with a smile on our face. Thank you again for your feedback. We do hope you will return to our hotel, or any of our other brand locations in the future.
Nice hotel and easy to get to the Mall and surrounding areas.
Business response:
Thank you so much for sharing your experience with us. It is great to read that our location was so convenient for you; however, I apologize that our free grab-and-go breakfast did not meet your expectations. Your feedback on this issue will be useful to us as we continually work to improve our selection. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
In the heart of industry Convenient location, friendly and courteous staff.
Business response:
I want to thank you for taking the time to post a review of your stay. I am so pleased to read that our location was convenient for you and that our staff provided you with friendly, courteous service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Ho-hum Can't say to much about this place. I guess you get what you pay for. The desk attendant didn't seem to care to much for it either.
Business response:
Thank you very much for taking the time to review your stay of our property. I am sorry to hear that your stay did not meet your expectations and that our staff provided you with poor service. In response to your review, I will be working with my staff to ensure that we are providing great customer service to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to ... read more
Inexpensive but not cheap! I usually use the motel 6 when i travel to this location for work, because it's inexpensive. Also tried an AmericInn and had an absolutely horrible experience with them. Expedia had a deal on the Extended Stay this time and the price was very close to the motel 6, so I decided to give it a try, having never been terribly pleased with the motel 6, but for as short of a time as I'm actually in my room when I travel for work, it was ok. Very happy I did, and though The Extended Stay is usually a littl... read more
Business response:
Thank you for your wonderful review of our property. I am pleased to read that you had a nice and quiet stay with us and that you found us to be a great value. We appreciate you letting us know that you felt alone at night. Please know that we do have a staff member on property overnight, and they are available at anytime by calling the desk. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Just an overnight stay The Room was clean and comfortable, actually one of the better Extended Stay America rooms I've had. I was a bit surprised to find the room stripped of all kitchen tools, including the coffee pot. It would have been nice to have a cup of coffee when I got up.
Business response:
Thank you so much for posting a review of our property. I am pleased to read that your room was clean and comfortable; however, please accept my apologies that our check in staff did not mention to you at check-in that we keep all the dishes down at the front desk for easy customized kitchen to be delivered to your room. I will work with my staff to ensure that we are properly communicating this process at check-in. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Front door closes at 11pm. Beware! Artived At 12 midnight only to find out the front doors were locked. Called the front desk from their phone outside and it just kept ringing. Had to call the 1800 # and the lady said to just wait as she calls the attendant. 10mins later, still nothing. I could hear the fromt desk phone just ringing. So i called again and told the lady nothing is happening because i can hear the phone ringing and nobody is there. She told me it hasn't even been 10mins since I last called. I thought that was ... read more
Business response:
Thank you so much for posting a review of our property. I am glad that your room met your expectations overall; however, I am sorry that you had such difficulty checking in. I will speak with my overnight staff to retrain them on how to be prompt to assisting the guest checking in after 11pm. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Was hoping this would have been better! When I called to confirm our reservations, and to indicate that we would be arriving late Alexis took good care of my phone call. She let me know how to alert the overnight attendant that we had arrived so we could gain access to the property. When we checked in the overnight guest clerk was friendly and funny, and very personable. We got into the elevator which was dirty in the corners, just some grimy build up. When we got to our room, which was supposed to be non-smoking, it reeked ... read more
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to read that your room had a smoke odor, and that your bathroom and shower had maintenance issues. In response to your review, I will be working with my staff to review our cleanliness and inspection standards to ensure that your experience is not repeated. As well, I regret to read that our elevator was not clean. I will work with my housekeeping staff to ensure that we are keeping our common areas to standard. Lastly, I sincerely apologize for the p... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.