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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring all you need Very clean and great location but no hair dryer or extras in the kitchen. No paper towels, napkins, salt or pepper, no coffee filters and only one day of coffee for two day stay. I had brought coffee and food but not filters, salt and pepper or blow dryer.
Business response:
Thank you for sharing your experience with us. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future!
Nice room and good rate - Couple of exceptions Nice room but had a very small ant problem (counted 6 total). Mgmt called for pest control who did come spray (could tell by odor, but that is expected) and still had a couple show up the next day, but they were very small and no more showed up after that. Otherwise room was clean and everything worked as expected. Bed was comfortable. Continental breakfast is misleading - only had grab and go items like oranges, 1-2 kinds of muffins, couple different cereal bars that was about ... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you found a few ants in your room; however, I am glad that we were able to assist you with the issue in a timely manner. As well, I am sorry that you were not pleased with our grab-and-go breakfast and our TV channel selection. Your comments will be helpful as we continue to improve our guest experience. Still, it's great to hear that you enjoyed your clean, comfortable room, our great rates and our coffee. We hope to have the opportunity to see y... read more
Quite weekend get away. The staff was so friendly and accommodating! The kitchen was so nice with a real fridge and stove top! Very quite! My only complaint was the comfort of the bed. For someone with chronic back pain...the bed did not help.
smokers welcome If you are not a smoker I recommend not staying here. I stayed in non smoking room and smoke was still evident. Good stay for the price. Fun staff!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your non-smoking room had a smell of smoke. Your comments were reviewed by our staff, and we will be taking the necessary actions to make sure your experience is not repeated. I am happy to hear that you found our staff to be fun and enjoyable. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Well priced Hotel for self-suppliers This Hotel has all you need for your stay if you don't want any luxury like fancy dinners, spa or roomservice. The appliances are in good condition, the pots and pans could be better and some more dinnerware could not hurt. The air conditioning/heating was a little too noisy. All in all it was a good experience regarding the price compared with the amenities. I would recommend it for anyone who does not care about special Hotel services.
Business response:
I want to thank you for taking the time to post a review of your stay. I apologize that you experienced some noise disturbance from your air conditioning and heating unit. I will be meeting with our maintenance staff to ensure this problem is properly addressed. As well, I appreciate your suggestions regarding the supplies in your fully equipped kitchen. Your feedback will be helpful as we continue to improve our guest experience. We look forward to welcoming you back in the future.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.