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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This facility allows dogs, which includes barking dogs. The staff is very unfriendly - not focused on the customer at all at the front desk - at any time of day or night. It appears all staff are sleep walking through their jobs. The rooms are pleasant and functional. In summary, this is a very utilitarian hotel with few amenities, but the price I paid was attractive so it's all a wash. I didn't pay much and I didn't get much so I have not complaints. However, I simply don't have any compliments either.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to ensure this does not happen in the future. As well, I am sorry if you experienced some noise disturbances from neighboring pets. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.
Pit stop Fairly standard Room. Bed was nice and firm but room smelled a bit musty.
Early morning arrival Night clerk was hospitable but couldn't find my reservation. A little hard to get to even with GPS. Overall okay.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that you experienced a delay during check-in; however, we are glad that you had a pleasant stay. We will review our reservation process with our staff to ensure your experience is not repeated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great front desk was lovely they printed off my Ins papers and fax they.
All the things you need for a great stay. It was good for us we where working the fair. And it was nice to come back and cook. Front desk was great had a package delivered and received it with know problem. And they also printed off a paper and fax it.
We stayed here for the Knoxville Nationals We enjoyed our stay very much. The hotel was clean and the staff was very helpful and friendly. We were in Iowa for the Knoxville Nationals and this hotel is pretty far away but we chose to stay here to because there are more things to do during the day. There is lots of shopping and the state fair nearby.
Business response:
I appreciate you taking the time to write such a positive review. I am glad to read that you were pleased with the cleanliness of your room, our friendly staff, and our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.
a little hard to find but clean and comfortable A lot of construction in the area messed up my driving directions. Once I found it and the easiest way to get to the Interstate it was quite convenient to get around Des Moines from there. Room was clean and comfortable and it was quiet at night.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am pleased to read that we were able to provide you with a clean, comfortable, quiet room that met your needs. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Great Vakue The staff was excellent and very friendly. When we arrived there was a line of people checking in. One young lady behind the desk was on duty and she quickly got everyone ahead of us checked in including one couple who did not have a reservation. We waited only 5 to 8 minutes before she was ready to check us in. We appreciated the nice room although facing towards the interstate could be bothersome to many people. We didn't mind it too much but if you want a less noisy room ask for one in the other side away from... read more
Business response:
Duane - We want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your comfortable room and that our staff provided you with excellent service. Thank you again for posting your review. We look forward to welcoming you back in the future.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.