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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and polite. Unfortunately there is a strong smell of animal urine in the hallway of the floor I was on. It was also present in the room but not as strong. Windows didn’t lock.
Business response:
Dear Randall, We are delighted you found our staff courteous and amicable. We take great pride in providing exceptional customer service and are pleased to hear that our efforts have been well received. However, we are very disappointed if we overlooked some housekeeping areas, and we apologize for any inconvenience caused. This will be addressed appropriately, and we appreciate your valuable feedback. It was our pleasure to host your visit, and we hope to have the opportunity to make your next stay even better.Sincerely,Hot... read more
It is serious need of updating. The walls are so thin we heard the room next to us tv as if it was our tv, and tenants plain as day. To bad the where up till 2 A.M.!!! We didnt get any sleep, and had a long drive to do the next day.
Business response:
Dear Paula, Thank you for being our guest and for letting us know about your stay. Please accept our sincere apologies for the difficulties you encountered due to noise from unruly guests staying in our hotel. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opp... read more
Was a subpar experience
Business response:
Dear PATRICE, Thank you for taking the time to share your concerns. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
had to try 3 rooms before I found one that didn't smell like cigarette smoke - despite it being a smoke-free location. seems like the extended stay clientele here found ways to bend the rules while staying addicted to their bad habit. rooms are going on extremely worn out and dated. cleanliness was pretty bad, room hardware was broken or chipped badly. shower stall had built-up old soap scum on it; and worse yet, stall was made of some speckled fake marble material, designed to "camouflage" dirt. So you couldn't really tell ... read more
Business response:
Dear William, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance; what you described is not acceptable or normal at our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Please know this is not usual for us, and we assure you we will look into the situation further... read more
After entering the room I went to use the bathroom and there was pee stains on the toilet seat!!! I was so exhausted so I just cleaned it myself without calling the front desk. And then I found a bed bug on the bed crawling under the blanket between my husband and me. I took a photo of it after quickly smashing it with a tissue for the evidence. Also, the shower drain was not working at all. After my shower, we waited 10 minutes but it wasn’t draining so my husband literally had to put his hand into the drain and tried to cl... read more
Business response:
Dear Motoko, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Our room had stains in the carpet, an empty beer bottle on the floor, and a curtain rod being held in place with a plastic bag. We requested a full refund, received it, and left.
Business response:
Dear Kat, Thank you for sharing your experience of your recent stay at our hotel. We apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback is essential to improving our services, and we will address these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. We appreciate your understanding, and we're glad that we were able to provide you with a full refund. We hope to offer you a much-improved stay should you consider staying with us again.... read more
Extended Stay not a stay Driving from Gurnee to Kansas to pick up a pup and used this hotel as a midpoint. Not what I expected for $200 for two nights. When I arrived, I requested a non-smoking room and I got a smoking room. The bathroom reeked of smoke. I had to clear off the toilet before I could use it because there were stains on it. I found a IHOP empty container underneath the bed. The bed was clean and comfortable. Seems like it. I sprayed lysol and lay down. The refrigerator also had a yellow stain inside of it so I ... read more
Business response:
Dear Danielle, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Also, we regret for any inconvenience caused by the fire alarm. As a precaution, we will have our engineering team do a full inspection of all our suites. We hope that you will consid... read more
Short night When fire alarms go off at 4 AM and ends a nights rest, not good! I assume we will be getting a refund?! Waiting to hear from you
Business response:
Dear Mark, We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensuring the safety of our guests. We are grateful for your patience and hope you will stay with us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.