Extended Stay America - Des Moines - Urbandale

PATRICE 

on Expedia

2 years ago

Was a subpar experience 

william 

on Expedia

2 years ago

had to try 3 rooms before I found one that didn't smell like cigarette smoke - despite it being a smoke-free location. seems like the extended stay clientele here found ways to bend the rules while staying addicted to their bad habit. rooms are going on extremely worn out and dated. cleanliness was pretty bad, room hardware was broken or chipped badly. shower stall had built-up old soap scum on it; and worse yet, stall was made of some speckled fake marble material, designed to "camouflage" dirt. So you couldn't really tell ... read more

Motoko 

on Expedia

2 years ago

After entering the room I went to use the bathroom and there was pee stains on the toilet seat!!! I was so exhausted so I just cleaned it myself without calling the front desk. And then I found a bed bug on the bed crawling under the blanket between my husband and me. I took a photo of it after quickly smashing it with a tissue for the evidence. Also, the shower drain was not working at all. After my shower, we waited 10 minutes but it wasn’t draining so my husband literally had to put his hand into the drain and tried to cl... read more

Kat 

on Expedia

2 years ago

Our room had stains in the carpet, an empty beer bottle on the floor, and a curtain rod being held in place with a plastic bag. We requested a full refund, received it, and left. 

Danielle 

on Expedia

2 years ago

Extended Stay not a stay Driving from Gurnee to Kansas to pick up a pup and used this hotel as a midpoint. Not what I expected for $200 for two nights. When I arrived, I requested a non-smoking room and I got a smoking room. The bathroom reeked of smoke. I had to clear off the toilet before I could use it because there were stains on it. I found a IHOP empty container underneath the bed. The bed was clean and comfortable. Seems like it. I sprayed lysol and lay down. The refrigerator also had a yellow stain inside of it so I ... read more

Mark 

on Expedia

2 years ago

Short night When fire alarms go off at 4 AM and ends a nights rest, not good! I assume we will be getting a refund?! Waiting to hear from you 

Gerard 

on Expedia

2 years ago

Super loud guests impacting our sleep. Heating system squeaked like a car door opening and closing every time it stopped running. Basically no breakfast at all, no coffee available. No ice machines. Linens were fresh and clean. Room itself was in good condition. Staff was accommodating with a request we had. 

April 

on Expedia

2 years ago

The were cockroaches on the counter when we walked in. It was very loud all night long