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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super loud guests impacting our sleep. Heating system squeaked like a car door opening and closing every time it stopped running. Basically no breakfast at all, no coffee available. No ice machines. Linens were fresh and clean. Room itself was in good condition. Staff was accommodating with a request we had.
Business response:
Dear Gerard, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Your feedback is important and will be shared with our appropriate team to improve. Thank you for choosing us and taking the time to leave your review, and we look forward to welcoming you back for a better experience.SincerelyHotel Management
The were cockroaches on the counter when we walked in. It was very loud all night long
Business response:
Dear April, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
When is a good was it was closer to work as me and my friend are traveling nurses. But for having your kitchen, the fridge looks like it went through a fight you had to ask for somewhere cups plates, bowls, even a coffee maker, which we never got then we have to be up at 5 AM for work And the front desk person comes barging in our room with towels because she forgot she checked us in our room. Beds are like concrete pillows or like a stone and the noise is ridiculous outside all you can hear is traffic and in the middle of t... read more
Business response:
Dear Michelle, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest service and quality. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Managemen... read more
Pues no puedo desir que me gusto y que no porque no use el. Cuarto lo cancele y me cobraron La reserba
Business response:
Dear Octavio, We appreciate you taking the time to leave your comment. We regret to learn that you did not get to experience our exceptional service and accommodation. Please do not hesitate to reach out to our hotel to clarify and review any issues regarding your reservation. We encourage you to try our hotel in the near future. We are confident you will enjoy an outstanding experience.Sincerely,Hotel Management
Reserved a king. Said only had a queen available. But when I got to the room. Bed was a double bed. Tough sleeping for 2 people. All at same rate as king.
Business response:
Dear Doug, we apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. It is always our effort to do everything possible to honor these requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience and sorry for the inconvenience caused due to the size of the bed. Please give us another opportunity to show you the best hospitality on your future visit.Sincerely,Hotel Management
The beds were rock hard. The water to the toilet was shut off. Had to turn on then remove tank lid and tap float so tank would fill up so could flush stool. Had to shut A/C heater unit off because it made loud noises
Business response:
Dear James, thank you for staying with us. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. Our team continually works to improve the accommodations, and we appreciate you sharing your comments. Also, your feedback on the maintenance issues in your room is being addressed appropriately. Although your experience is not typical, we have room to improve, and yo... read more
We came in at 8:30pm and the room had not been cleaned yet. We waited 45 minutes. We were told they were short staffed, had 1 house cleaner. We asked for a room on the 1st floor near the door as we had a dog. We were on the 3rd floor, in the middle. The person that checked us in was very apologetic and kind. That was the only good part about the stay.
Business response:
Dear Guest, thank you for choosing us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. On the other side, thank you for your comments about recognizing the services of our staff. We look forward to your next visit along with your furry friend so we can make it outstanding in every respect.Sincerely,Hotel Management
not liked! not elegant!
Business response:
Dear salieu, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.