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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok but no daily housekeeping When booking my reservation i did not know that they do not make the bed or clean your room daily. If you want clean towels you are required to take them down to the front desk, give them your dirty towels and in exchange they will give you clean ones. It snowed during my stay, the parking lot and entry to the hotel was not cleared as good as it should have been. As far as the breakfast goes, its very basic - coffee, oatmeal, apples, oranges. Its for those on the run. What you can grap in one han... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were unaware of no room service for nightly stays. To prevent this from happening again, my team is prepared to better communicate the housekeeping policy at check in. I am happy the location was a plus for you. Thank you for sharing your experience with us. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
Dirty smokey smelling room. I should have known what I was getting into, when I was asked to choose items from and amenneties basket at the front desk during check in. Tacky dirty entryways dirty rooms that had been smoked in.
Business response:
Thank you for posting a review of your stay. I am sorry to hear that the cleanliness and smell of your room did not meet your satisfaction. I will meet with our housekeeping staff to ensure that this does not happen in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
what a dump i try not to think about my night in this filthy room. it's one of those experiences you try to put out of your head, i'd rather not go into it for fear of nightmares involving a monster made out of stained and sticky carpeting and hairballs teaming up to smother me in my sleep.
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that the room had cleanliness issues and the carpets unclean. The interstate side of the hotel does provide triple pane windows to try and eliminate some of the noise. Again, I apologize that did not work for you. I am happy to hear the bed was comfortable. Your comments were reviewed by the staff, and we will do a better job following up with housekeeping to make sure your experience is not repeated. I am grateful for the feedback you provided... read more
okay Booked and told it was non smoking and lady said you don`t have an option. Not too bad, but not some great deal. Looking at other options next time.
Hotel is fine if you are a smoker Hotel wasn't terrible but we will not return. First thing out family noticed was the smell of smoke. No actual smoke but the distinct smell. The hotel staff wasn't disrespectful but certainly not friendly either. Hotel was clean but the hallways dark and the rooms a little dated.
The air conditioner was running in the room when we got there. It was freezing cold, water was dripping on the carpet so the carpet around it was all wet. Then we couldn't get the air conditioner on to heat to get the chill out of the room, kept blowing cold air. So shut it off completely.
Let this be your LAST OPTION Rooms were hot, humid and musty. The air did not work properly. The carpet was filthy.
Business response:
Angel - Thank you for your recent review of your stay. I sincerely apologize that the A/C in your room was not working properly causing the room to be hot and humid. As well, I apologize that the carpet in your room was not clean. In response to your feedback, our maintenance staff has repaired the A/C unit in your room and our housekeeping staff is working to improve our cleaning procedures as well as inspection policies moving forward. I really appreciate you bringing this to our attention. I do hope that you will return t... read more
Brand that does not Deliver I stayed in this hotel for 5 nights. My experience in this hotel is not satisfactory going by the brand name. It does not provide a good break fast option. By "Going green", they don't replace towels, they want guests to clear garbage. They are not friendlier, show complete corporate attitude - "money minded"
Clean rooms not much else. The rooms were clean and well kept. The bed was very comfortable. The front desk staff was rude. We asked for help in locating hotel because of an event in Des Moines. We were told "not my job". We also asked for shampoo. Instead of a simple, we do not provide that, which would have been ok. We were told its "not required". So, rooms were clean and the cleaning staff was excellent.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.