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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never, ever, ever will stay again in that place Room wasn't cleaned, not even vacuumed. Even found a toothbrush and food wrappings on the floor. It has mold on the bathroom wall and even between the sheets. I had to go to front desk asking for shampoo, soap and clean towels. If it wasn't for the bad snow weather I'd walked out the moment I stepped in that room
Business response:
Luis - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there was several housekeeping issues during your stay. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Somewhat disappointed Clogged toilet and would have liked a pool
Business response:
Thank you for your recent review of our hotel. I am sorry to hear there were plumbing issues with your room. I will re-train my housekeeping staff on our inspection procedures to ensure that your experience is not repeated. As well, I am sorry that our lack of a pool was disappointing. Your feedback on this issue will be useful to us as we continually work to improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Only the basics here...basic 2 star hotel Rented 3 rooms/2 nights for a family Black Friday shopping weekend. Based decision on cost of room. Location of hotel was great for shopping on the North West and West side of the city. Staff was friendly. However when we arrived there was a guest sitting in a wheel chair smoking right by the front door. The rooms were a bit below what I would consider average. My daughter and I found a 'crusty' hand towel on the floor when we walked into the room. Ceilings were cracked and peeling. ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the dirty towel is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is being re-trained on how to double check rooms after cleaning them to ensure that nothing is left behind. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the o... read more
Meeting Stay My husband and I were in town for a meeting. We found the room to be a bit run down. The bed was not comfortable and the amenities were few. The bath room mirror was bad around the edges and the towels were rough. We will not stay at this hotel again when we were in town.
Business response:
Thank you for taking the time to review our property. I am sorry to hear that you found your room to be outdated and that your towels were rough. We have been retraining housekeeping staff and have been ordering new towels and other items as we head into a renovation of our hotel later in 2015. Your feedback is very important to us, so thank you for sharing. We would love to have you back the next time you are in the area to show you our improvements.
Des Moines The room was not cleaned or vacuumed. There were no coat hangers and none of the advertised "amenities" were in the room (i.e. dishes, flatware, glasses, etc.) you had to ask for them. I will not stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room was not vacuumed and that requesting dishes was inconvenient to you. I discussed your comments with the team, and we are working with housekeeping to be sure this does not happen again. As well, we are reviewing ways to make our dish request program more convenient for our guests. Thank you very much for bringing this to our attention. We would love to have anothe... read more
Won't Be Back Wifi was not working, the TV programming is extremely limited, no HGTV, CNBC etc. Mostly ESPN and local channels. Pet fees are outrageous compared to other hotels in area. Most request a deposit and then check room for damages. Most I have paid in Des Moines area $10.00 per night. The pet fee was almost half of what I paid for myself!!
Location was the only winning feature of this hotel. The room was non-smoking, but had a strong smoke smell. The breakfast available was minimal and only included cereal bars, apples, and oatmeal. The room was not clean and had a lot of stains on the walls. TV channels were also minimal. Overall it was a disappointing experience.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had cleanliness issues and had a smoke odor. I discussed your comments with the team, and we are deep cleaning and deodorizing our rooms to ensure that your experience is not repeated. As well, I regret to read that our grab-and-go breakfast and TV channel selection did not meet your expectations. Your feedback on these matters will be usef... read more
Not Recommended window was broken in room, beds dirty and uncomfortable. Hallways had a bad smell in them. Will not stay again here.
Business response:
Thank you for your recent review of your stay. The housekeeping and maintenance issues you experienced in your room is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will retrain on our cleanliness and inspection procedures to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the fu... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,625 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.