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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what we expected. For the money we expected more
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to read that our hotel did not meet your expectations for the price you paid. I will be working with my staff to improve our service standards to ensure that your experience is not repeated. Thank you very much for your review. I do hope that you will return to our hotel, or any of our other brand locations across the U.S.
Business Stay Stayed there before on business. Staff needs to clean up the garbage laying around the grounds Also, they removed everything (dishes, pans, etc) from the kitchen in each room. Had to run to the front desk every time I needed something or go without.
Business response:
Tracy - Thank you for taking the time to write a review of our hotel. I apologize for the garbage you saw around our hotel during your visit. I will be meeting with our staff to ensure this is properly addressed. As well, I apologize that our new kitchenware policy did not meet your needs. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay Hotels. We hope to have the opportunity to provide you with a better stay in the future.
Filthy, Dirty Hotel The hotel was filthy. The room(s), after being offered a second one upon complaining - were both dirty. Tey hadnt been vsccumed, garbage in the drawers, hair everywhere, food mashed into the carpet. I couldnt allow my infsnt to crawl on the floor. The bathroom walls has not been scrubbed down. I was uphauled. I could never recommend this hotel.
Business response:
Jason - Thank you for taking the time to write a review of our hotel. I apologize that you experienced cleanliness issues during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Unclean Poop stain in tolet, mold on shower, staff very friendly
Business response:
Jimmy - Thank you for telling us about your experience. We are glad that you found our staff to be friendly; however, we are disappointed to hear about the level of cleanliness in your bathroom. Please accept our apologies. We will review our cleaning procedures with our housekeeping staff to ensure your experience is not repeated. Thank you again for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Do not recommend Hotel is ok for truckers cause its better than sleeping in a cab. When you enter the hotel the smell of animal and smoke hits you. The floors are dirty and the elevator lights are burned out. The hallway walls need painted due to stains. The rooms smell like smoke and animal. The carpet is stained in big spots. Shampoo is not supplied. The beds are hard as a rock and the sheets are balled up like they are ten years old. Not a place I would ever stay again.
Not cleaned very well on door knobs, light switches, remote and other areas it looked like a quick clean only. Tub and bed were cleaned well though. The outlet also overheated the charger for my phone to an almost scalding hot temperature, so I had to take it out.
Look for another hotel I booked this hotel several weeks in advance and when I arrived they had no room for me. The next day I had a room and they found my reservation from the night before. I asked for a nonsmoking room, and it was the worst smelling hotel room I have ever been it. My key needed to be reprogramed everyday and they were frustrated every time I needed help with anything. my recommendation is that you find somewhere else to stay, you will not be happy!
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that our hotel had an odor during your stay. To ensure that a situation like yours doesn't happen again, my housekeeping team is reviewing cleanliness procedures so that we can prevent future odors. As well, I am sorry to hear that you received such poor service from my staff. I will be meeting with them to review reservation procedures and customer service standards to ensure that your experience is not repeated. Thank you very much for pr... read more
Easy access to I-80 Floor needed vacuum. Had a used room smell. Easy access to I-80
Business response:
Thank you for taking the time to write a review of your stay. We are very sorry to hear about the condition of your room. We will work with our housekeeping staff to make sure we are thoroughly vacuuming the floors. We will also ensure that every room smells fresh prior to our guest's arrival. Thank you again for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Hotel Towels were hard as rock Water pressure was low Lousy breakfast AC didn't work well
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to read that our towels, water pressure, and grab-and-go breakfast did not meet your expectations. Your feedback on these issues will be helpful to us as we continually work to improve our hotel. Thank you for taking the time to share your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,625 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.