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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
smokers den the room was supposed to be non-smoking but reeked of stale cigarette smoke. the bed was so worn out I had a hard time not falling out on the telephone table side. No restaurants in the area at all, just industrial buildings
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your non-smoking room had a smoke odor. In response to your feedback, I will be working with my staff to ensure that we are enforcing our non-smoking room policy to prevent your experience from being repeated. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
not impressed No cribs. No toilet paper in bathroom. No shampoo. Wet spots on carpet in room. Did not feel clean.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We are sorry to hear that we couldn't accommodate your request for a crib. We also apologize that your room was not cleaned to our standards. We will be working with our housekeeping staff to ensure every room is cleaned and stocked properly. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Cheap hotel. Not bad overall. Room was musty smelling. Down pillows in room asked for regulars and only got two would have preferred 4 or more. Guest service was really nice.
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about our customer service; however, we apologize for the odor in your room and that your pillows were not to your liking. In response to your feedback, I am reviewing our cleanliness policy with our housekeeping staff to prevent your experience from being repeated. Thank you for sharing your experience with us. I do hope you will return to our hotel or any other Extended Stay America location in the future.
Close to where we wanted to go. Room was clean. Dated. No coffee in room. No blow dryer.
Business response:
We want to thank you for taking the time to post a review of your stay. We were glad to hear that your room's cleanliness met your expectations. We apologize that you were not informed of the hair dryers at the front desk. We will work with our staff on this so that we can improve our hotel and our guests' experience. We would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Ok. Not great Room was clean but had a chemical smell trying to mask other smell. Called to check for different room but none available. They offered to spray some more fabreeze.
Business response:
Thank you for taking the time to post a review of our hotel. I am glad to hear that your room was clean; however, I apologize for the smell that you encountered. As well, I am sorry that we were not able to accommodate you with another room. Your comments will be very helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Horrible experience Expedia allowed me to book this hotel. When I came to check in the only staff was hotel laundry and she advised they had been sold out all day, did not have a reservation in my name, and the system was closed out for the evening. She called another location, which I wouldn't have chosen to stay at but it was also sold out. Neither the hotel nor Expedia were able to resolve my issue and although the hotel said they would not process my card in the morning, my credit card is charged by Expedia. I will no lo... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,625 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.