This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean however smelled strongly like curry. We were on the 2nd floor - we could hear every movement (all night long) of the people above us on the 3rd floor. Didn't sleep well at all (even though the beds were comfortable). Breakfast was very minimal. Should be advertised as a to-go continental breakfast. Great location.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the noise issues you experienced is truly regrettable. I sincerely apologize for your experience. To uphold our company's high standards, we will be going through a complete renovation this fall which will include work on noise between floors. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the ... read more
The room was disgusting. Hair balls in the bathroom and who knows what was on the tv. I wouldn't stay there again.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness issues in your room is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am working side by side with housekeeping staff to make sure our rooms are cleaned to our company’s high standards. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportu... read more
Disappointed The hotel was old and the room was not as good as expected. The staff was helpful. I arrived early in the morning and requested an early check-in. Even though the hotel was full for the previous night, they did their best to accommodate. What was disappointing was that the room smelled horrible. It smelled like cigarettes. The smell was not in the bed but I believe it was in the walls and carpet. Also, I could not close the bathroom door because it was out of alignment.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our helpful staff; however, we apologize for the cleanliness issues you experienced. To uphold our company's high standards, we will be going through a full remodel soon and will be a non-smoking property moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
Bad hotel Not Good at all, not clean , Bathroom , floors , beds , dirty
Non-Smoking Rooms Not "Guaranteed" After booking a non smoking room here on expedia, we were given a smoking room upon check-in. They explained it as it was our preference and that you are not guaranteed a non smoking room. It was horrible. The room was out dated and the bedding was worn. We were in the room very minimal (just to sleep) so we stuck it out. If we were there more we would have taken it as a loss and went somewhere else.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for placing you in a smoking room. In response to your feedback, I am pleased to let you know that we are remodeling this fall and will be removing all of our smoking rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Disappointed We had stayed at another Extended Stay once and it was so nice, that is why I booked this one, but, let me tell you they are not all the same! The staff was very nice, but the room had a very strange smell in it and you could hear the traffic all night from I80. The breakfast to go was quite a joke too.
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about our friendly staff; however, we apologize that there were noise issues during your stay. The staff and I appreciate your comments, as it will only help us to improve. As an Extended Stay Hotel, we provide a grab-and-go breakfast with some small items to take with you for the road as our rooms come with a fully equipped kitchen. I apologize this was not explained at check-in. In response to your feedback, we will make sure all of... read more
The beds are hard as rocks, the pillows are worthless, and as a smoker staying in a smoking room, it smelled worse than an ashtray. The only thing positive, was the staff.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sorry that your stay with us was not a comfortable one. We are very sorry for your experience. In response to your feedback, I am making sure our housekeeping staff replaces pillows when they are no longer up to standard. We are also going to be undertaking a full remodel soon and our smoking rooms will be refreshed and updated. I really appreciate you bringing this to our attention. It would be our pleasure to have y... read more
Nasty sheets not changed Night staff was good. When I pulled sheets back they were stained and also dirty, hair and other nasty. I had staff look at it he was just as shocked. The floor wasn't vaccumed found a pill on floor . I was brought new sheets to put on my self . Had to request new pillow cases. They did nothing for me . Apology and if I came back a credit. This may be policy but a refund or future discount at a different extended stay not there . Manager should have contacted us immediately w/message under door askin... read more
Ok for the price There are no close restaurants, you must request any kitchen wear needed
Business response:
I received a copy of your review and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home and we keep all dishes at the front desk to keep them clean and dust free for all guests. The team and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.