Extended Stay America - Des Moines - West Des Moines

Business response:

Dear Notonesh, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect. Also, we regret your dissatisfaction with our breakfast service. Your feedback is invaluable to us, and wewill shareitwith our leadership to enhance our breakfast offerings and better align with our gues... read more

Business response:

Dear Joyce, We are delighted that you had a favorable experience during your recent stay at Extended Stay America. Your positive feedback regarding our service and hospitality is greatly appreciated. We extend our gratitude for choosing us as your accommodation provider. We aspire to remain your preferred choice for all your future visits to the city.Sincerely,Hotel Management 

Business response:

Dear rajmond, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the ... read more

Business response:

Dear William, We apologize for the issues you experienced during your stay. We strive to provide a comfortable and welcoming environment for all our guests. We regret that the activity and noise levels were disruptive to you. Your feedback is essential, and we are taking steps to manage these concerns better, including stricter noise policies and designated smoking areas. We appreciate your understanding and hope you will consider staying with us again for a more pleasant experience. Sincerely,Hotel management