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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The room was spacious. There was a galley kitchen. Sofa bed was unsleepable. There was a musty smell of cigarettes. Needs remodeling. The breakfast was disappointing (packaged muffin and coffee).
Business response:
Dear Gail, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. You enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We regret any inconvenience in between. We hope to see you again soon!Sincerely,Hotel Management
We were in town for a week for a tournament and booked 3 rooms- it was clean and quiet. The rooms are in need of minor repairs (small stuff- like loose toilet paper holders, cabinet scratches, etc) but for the price I have zero complaints. It’s a 4 minute drive from a grocery store and a target. We loved being able to cook for ourselves for the week! The staff was very friendly and accommodating our students. We have already booked again for next year!
Business response:
Dear Andie, Thank you for selecting Extended Stay America during your tournament and making us a part of your moments. It is our commitment to provide our guests with a comfortable and exceptional experience during their stay. We are thrilled to learn that we have surpassed your expectations and that you found our services to be satisfactory. We eagerly anticipate the opportunity to serve you in the future.Sincerely,Hotel Management
Great place to stay , the front check-in staff were spectacular. Check in went super smooth with the young lady at the counter, fast and simple. Our rooms were clean and ready to go and parking was great. Early breakfast was great. Simple easy stuff to take back to the room . Rooms were in clean great shape and the showers were stromg and hot if needed . Room air conditioning was perfect set it and go. Thanks for the great stay my friends , I'll definitely be back . Highly recommended stay.
Asked for an extra pillow and was told they didn’t have any. Hotel overall was not the cleanest.
Business response:
Dear Tina, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The property was not clean and very limited options for breakfast.
Business response:
Dear Notonesh, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect. Also, we regret your dissatisfaction with our breakfast service. Your feedback is invaluable to us, and wewill shareitwith our leadership to enhance our breakfast offerings and better align with our gues... read more
Friendly people
Business response:
Dear Joyce, We are delighted that you had a favorable experience during your recent stay at Extended Stay America. Your positive feedback regarding our service and hospitality is greatly appreciated. We extend our gratitude for choosing us as your accommodation provider. We aspire to remain your preferred choice for all your future visits to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.