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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Nice Hotel with easy access. nice quiet location with easy access to restaurants, malls and city.
Business response:
Thank you for choosing to visit at Extended Stay America - Des Moines - West Des Moines. We are delighted to know you loved almost everything we had to offer, especially our location being close to many points of interest in our area. We hope you will plan on staying with us again in the future. Sincerely, General Manager
No hair dryer
Business response:
Janice, we appreciate you being our guest. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home, so that's why our hair dryers are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope to see you again soon. Sincerely, General Manager
Not the worst Hotel was in a great location and the room was fairly clean. There was a very strong odor however and the room had an ant problem as well as cobwebs.
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our location. That being said, we are sorry for the odor and cleanliness issues you encountered in your room. Your concerns have been shared with our housekeeping team in an effort to improve our facilities. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Very disapponted The experience Started with me waiting for the the Front desk person for 15 minutes. No one was around and it was left unattended. I left and had to check in later. Room was ok, missing some sheets for pull out. Would not return and i was very disappointed with the experience. They said that's what you get with Hotels.com This is the second bad experience i have had with Hotels.com. RE-thinking my membership...
Business response:
Michael, we cannot apologize enough for the service issue you encountered during your stay. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. We hope you will consider giving us another chance in the future. Sincerely, General Manager
The room was ok but the bed was a little harder than I liked. What was strange no provided shampoo or blow dryer
Business response:
Thank you for taking the time to share your experience. I am pleased to read your room was to your liking; however, it is disappointing to read that your room was bed was too firm and that you were missing some amenities. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Surprisingly Nice Quality Receptionist had good vibe/humor, room was spotless and comfortable (with a mini kitchen). Convenient and surprisingly nice quality for the price for a young business traveler.
Business response:
Thank you for taking the time to share your experience. I am glad to see you valued the service from our staff and the cleanliness of your room accommodations. It is also good to know you felt our hotel was convenient. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open tomorrow at 7:00 a.m.