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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Clean and spacious Had an overall good experience at this place. Our room was huge. After traveling for over 24 hrs with 3 little ones, my kids had a lot of room to run around and crawl. The room wasn't fancy, but it was clean and surprisingly the carpet was also! (Like I said I have a little one that crawls, and I have stayed in "fancier" hotels and the carpet always leaves his hands and knees dirty!) The only thing that I didn't like was that they didn't provide breakfast.
Business response:
Ramiro, it was a pleasure to have you as our guest at Extended Stay America - Des Moines - West Des Moines. We are happy to read you liked the spaciousness of your room and that you and your family had a comfortable stay with us. We appreciate your feedback in regard to our complimentary grab-and-go breakfast will be shared with our food and beverage team. Thank you for taking the time to write about your stay. We look forward to hosting you all again soon. Sincerely, General Manager
wifi was bad in room on first floor
Business response:
Arnold, thank you for being our guest and for taking the time to review your experience at Extended Stay America - Des Moines - West Des Moines. We are happy to know you had an overall pleasant visit. Your feedback in regard to the internet connectivity will be shared with engineering team. We hope you will consider returning to stay with us on your next visit to the area. Sincerely, General Manager
Business response:
Samantha, thank you for taking the time to share your perfect rating of Extended Stay America - Des Moines - West Des Moines. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Good location near Shopping & quite. Peaceful stay, convenient location and friendly staff. . ...................................................................................................................
Business response:
Thank you for being our guest at Extended Stay America - Des Moines - West Des Moines. We are delighted to know our location close to various attractions of the city and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Booked wrong hotel, not family oriented I booked two rooms at this hotel in error. Thought I had booked one I had stayed at before that had an outdoor pool and a nice breakfast included. There was 5 kids and 4 adults so the pool was to help occupy and the breakfast to help keep cost diwn. Our two rooms were on different floors, there was 2 towels in each for a room that sleeps 6, there was no kitchen items that were mentioned as being included and the kitchen trash was full when we checked in. The room was very clean and min... read more
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant stay and that you were impressed with your spotless room. Please know, brand standards require us to make kitchenware available at the front desk to ensure cleanliness. Towels and linens are exchanged at the front desk and are always complimentary. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Nice Kitchen in Room It was great to have a full fridge and kitchen amenities. We enjoyed our stay with one queen and a pull out bed for the kids.
Business response:
It was our pleasure hosting you and your family at Extended Stay America - Des Moines - West Des Moines. We are delighted to know you enjoyed your time with us and that your room and its amenities made it even more memorable. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Ok Place was easy to find. Desk was friendly. Building run down. Leaky shower and faucets.
Business response:
James, thank you for being our guest. We are happy that you liked our friendly associates, but we are sorry for not living up to all of your expectations. We appreciate you letting us know how we can improve as well as what we are doing right. Thanks again for staying with us, and we would love the opportunity to serve you again. Sincerely, General Manager
Okay for one night without family with Noisy refrigerator made clicking noise all night. Bathroom sink drains verrrrry slooooooowly. No wifi because night clerk doesn't know how to authorize use. Check-in supposed to be paperless, but I had to fill in my address, etc., on registration paperwork when checking in.
Business response:
Thank you for the review. We regret the issues you encountered during your stay. I have shared your concerns with my maintenance and front desk teams in an effort to improve our future guests experience. We hope you will give us another opportunity to redeem ourselves on a future visit. Sincerely, General Manager
Spacious Room, Good Location Have a nice stay. But the people above was very noisy. Not the hotel fault I guess was just my bad luck. Room was spacious and comfortable
Business response:
Jaider, thank you for being our guest at Extended Stay America - Des Moines - West Des Moines. It is nice to know you liked our location and especially, your room. However, we are sorry to know that you were disturbed by noise from other guests at our hotel. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Thanks for your business. We look forward to seeing you again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.