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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Surprised!! No maid service. Had to make our own bed with no fresh linen. Had to reuse towels or go to the desk for replacements. No ice or vending breakfast consisted of coffee, aged fruit or instant oatmeal. Wow, expectations were quite different!! Thought it was like a Residence inn but surprise!!
Business response:
Thank you for your review. I'm sorry to hear that our amenities were not to your expectations. We do provide free housekeeping for our long term guests and our shorter stays can receive housekeeping service for a minimal charge. Your feedback is very important to us, so thank you for sharing.
Nice Hotel near the freeway and shopping The only poor experience I had was that the hallways had a very bad smell on the second floor in the evening and morning. It might have been someone cooking in their room but it really was an awful smell.
Business response:
Thank you for your review. Please accept our apologies for the odor issues you experienced. Still, I am glad that you had a positive stay overall and enjoyed our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We stayed for a night and the staff was very friendly and the room was clean. If we needed anything for our room we could ask the staff and they would get it for us. Only thing was the breakfast was a little light and not much to pick from, when we got down there it was pretty picked over, but staff did restock it fairly quickly. We would probably stay in this hotel again.
great hotel for families The hotel room was bigger than I expected. The staff called me before we got there to ask if we needed anything. The staff was extremely pleasant when we arrived and gave us restaurant recommendations. The lobby was clean and the elevators, hallways and room didnt stink and were also clean. We didnt use the pool as it was too cold and rainy out.
Nice area close to hwy 235 Like a mini condo. Pull out sofa bed was comfortable, clean. Full galley kitchen.
Business response:
Thank you for taking the time to write a review of your stay. We are pleased to hear you enjoyed our clean, comfortable rooms and our great location. I’m thrilled we were able to provide you with a home away from home experience! We look forward to seeing you in the future, should your travels bring you back to our area.
Nice hotel in an excellent location the biggest drawback is that the rooms are not sound insulated. You hear guests moving around, watching TV, and talking until 1 am in the morning. Did not get very good sleep. Hotel was clean and in a great area with lots of restaurants and shopping mall.
The hotel was clean and nice and I am glad we selected it.
Business response:
Thank you for taking the time to write a review of your stay. I am thrilled we were able to provide you with a pleasant experience! I truly appreciate your kind comments regarding our clean and comfortable rooms. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Best Extended Stay America Hotel we've stayed in! LOTS of room, very spacious!
Business response:
Thank you for taking the time to write a review of your stay. I'm glad you enjoyed our wonderful spacious rooms. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.