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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible 3-Night Stay
Business response:
Dear Fiza, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to providing exceptional service, and we regret that we fell short. We are addressing your concerns promptly to ensure improvements. Your insights are invaluable in helping us enhance our guest experience. We hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
The elevator was out and had been for almost a week. The door closest to the room I was assigned, was not accessible. The key didn't engage the lock to unlock it. All of this made it hard to unload and load car. Then, the curtains only went one-third across the window. Not good for sleeping. Lastly, the staff acted as if they had better things to do than help with check-in and check-out.
Business response:
Dear Linda, Thank you for your feedback. We apologize for the inconvenience caused by the elevator outage and door lock issues. We’re addressing these problems to ensure better access. We regret the curtains and staff service didn't meet expectations; improvements are underway. Your experience is important to us, and we hope to provide a better stay next time.Sincerely,Hotel Management
Noisy
Business response:
Dear Christina, Thank you for your feedback. We apologize for the noise disturbances you experienced during your stay. Providing a peaceful environment is important to us, and we regret that we fell short in this instance. We are addressing this issue to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back.Sincerely,Hotel Management
Decent
Business response:
Dear Lamar, Thank you for your feedback. On behalf of hotel management, we appreciate your review and are glad to hear you found your stay decent. We are committed to continuous improvement. We hope to welcome you back in the future for an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.