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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Garbadge Horrible beds are like a cardboard box spring didn't get a minute of sleep in this piece of trash place worst stay I've ever had!
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience and hope you will consider giving us another opportunity to regain your confidence in us. Sincerely, General Manager
Was dirty, the room smelled bad, the service was awful. Will never stay there again
Business response:
I sincerely apologize for the cleanliness issues you encountered while here. You are absolutely correct to expect a clean environment when staying with us. We will revisit our deep cleaning program to ensure our suites are cleaned before guest occupancy. We regret the inconvenience it caused. Your concerns will be shared with the housekeeping team in an effort to improve our guest experiences. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Manager
no coffee pot in room, no breakfast only bars,mini Poor, breakfast a joke (NO breakfast only bars and mini muffins)
Business response:
Fred, I am disheartened to read your review and sorry to know that our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our selections. I regret the inconvenience you had during your stay. We hope we have an opportunity to better meet your expectations in the future. Sincerely, General Manager
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Our goal is to maintain the highest standards, and we apologize for falling short of this. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Don't waste your money. The heater didn't work and blew cold air out all night. Very cheap thin bed linens even with getting 2 more blankets. Didn't have to basics in the room, not even a coffee pot with coffee for the morning. 1 vending machine for the whole hotel... first floor in the laundry room. No ATM . Grab-N-Go breakfast was a muffin and granola bar. This place was not worth any price!!
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear that your stay was not the best and not to your liking. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Locked out 30 minutes- could not check in Night staff abandoned hotel for at least 30 minutes. My wife and I arrived to check in at 1 AM and -20° F, with a reservation, and were locked out of hotel for at least 30 minutes. Central reservations tried to help by calling hotel, night manager and someone else with no success. Last call from outside phone, before looking for another hotel, was answered. Young woman with ear buds dangling showed up and said, 'sorry'. We had booked a disability room but were given a regular room wi... read more
Biggest nightmare ever I am a hotel manager and this was the worst experience i have ever had in 35 years.
Don't stay here! This hotel was horrible! The staff was very friendly, but the rooms were DIRTY! Small bugs on bed- ugh! I asked for another room and while I was at the front desk another guest called and asked if they had information on an escort service- WTH?? I ended up staying somewhere else.
Never again The staff was very unprofessional when we check in at night the clerk looked as if she just woke up and came to tell her and was rushing through all the paperwork did not greet or say hi or anything and there was spider webs in the bathroom with spiders in it so they had not cleaning the room properly also we stayed there three nights and they did not clean a ring once the secondly the cleaning lady was next door and we asked her to clean her room and she didn't overall we would never stay there again.
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.