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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel room smelled like sewer water after using the sink. I had to move floors unfortunately due to rooms on the 2nd floor smoking marijuana.
Business response:
Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Said there were no towels i paid for a 4 night stay never got new towels asked 4 times.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Edward, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
A tacky little s... hole The upside, staff were polite and professional. The check in process was long and burdensome, the room smelled of freshly smoked dope complemented by a roach in the toilet. The wifi was so brutally slow that I gave up even trying to get emails. I knew it was a low-end highway "hotel" when i booked but this place organized around making my stay uncomfortable. No glasses in room, need to go to front desk for any and everything that is standard in similar category of accommodation. this was a total fail... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not happy Very rude and unknowledgable, not at all friendly
Business response:
Mike, we truly apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts now. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Rahima, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible staff Staff was extremely rude. Waited a good 20 minutes to check out and no one came to the counter. After leaving I got a phone call saying my payment was declined and asked me to go online and fill out some paperwork. I told them to run my info again because it shouldn’t be declined and the lady stated Id have to fill out a form.
Business response:
Amanda, thank you for staying with us and for the review. We are happy to know you had an overall pleasant stay. However, we are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you and your family again for a much better experience. Sincerely, Hotel Manageme... read more
The lady at looby give wrong key for the room when I checked in and when went to room was some people inside sleep and the screaming on me I say sorry to them and I told them they give this room and when I went back to the lobby I ask the lady are you serious give room someone in it she told me don’t talk to me like this or I’m going to call the police very bad hotel and very bad service and not respectful
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.