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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was nothing like it showed on the web site. We had no wash cloths and the floor was filthy, the table in our room was about to fall apart. I went to the front desk to ask for wash cloths and the young lady said the linen has not come in yet, as I was walking back to my room I walked past the cleaning cart and there was about 30 wash cloths on it. Very disappointed. Holiday Express is much better.
Business response:
Douglas, thank you for staying with us. We are sorry our property fell short of your expectations, and we apologize for the unpleasant experience you had with our front desk. We are reviewing this incident with our front desk staff. We are also working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our hotel. We value your business and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Dirty hotel Gave our room away and didn't apologize.
Business response:
Aaron, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Did not clean up mess in hall and stairway Unfriendly at check in
Business response:
Thank you for being our guest. We are sorry you did not have a positive experience with our associates upon your arrival and regret the cleanliness issue you encountered. Rest assured that we take these reviews seriously and have shared it with the front desk team and housekeeping team to ensure we do not repeat such mistakes. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Dirty room, used sheets on bed, giant yellow/brown stain on one of the pillowcases. Trash WiFi 1.7 down 0.7 up with option to pay for an up to 2.5x faster WiFi connection. You do the math on that hi speed net. Original 1080p tv from whatever year they came out. Channels were blurry or distorted like 80s tv. Door didn’t lock/latch without slamming it. Windows were open and unlocked on a ground floor room. The room was 55 bucks. I guess that’s what 55 bucks gets these days.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We're also sorry for your disappointment with the Wi-Fi and cable service. We have shared your feedback with the appropriate team to do the needful. We hope you will give us a chance to redeem ourselves the next time you ar... read more
Not happy with the experience We had waited 25 minutes along with another women to be attended too , to find a group of employees outside talking. Once given the keys we came to find the room we entered was very recently used and the door was ajar, a bar of soap open and towel used along with a white powdery substance on the table. We asked for a new room. In the next room we entered, the only issue was with the bed. As it rolled , it was able to reveal a lot of dirt and crumbs and garbage underneath
Business response:
Cassandra, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The receptionist was very rude. She was smoking outside in front of the main door, which clearly you are not supposed to leave your desk and be outside smoking in the non smoking area if you work there. In addition, she made sure to call me fat and told others I am pregnant, which is not true! I will never stay at a druggie place like this again even if it was only for a few hours.
My room smelled like urine and I didn’t get a key when I checked in I had to wait a whole day before I was able to get one. I had to be let in my room because the hotel ran out of keys
Business response:
Lamarr, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Your feedback for the delay you experienced in receiving your room and the odor issue is taken seriously and been discussed with the respective departments with an effort to deliver a comfortable experience a guest should expect from us. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I didn't stay they gave my room to someone else, even though I booked it 4 days prior and received a confirmation and itinerary.
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.