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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The city just made me feel uncomfortable as a Native of the Nankin Tribe
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for any difficulties you encountered. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Smells so bad, carpets very old!! All the rooms smell cigarette even when it’s not smoking area, bed, bathroom all the room it’s penetrated.
Business response:
Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the issues you mentioned. We are a non-smoking hotel, but on rare occasions, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We understand your frustration and hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
7/19/20.THIS IS THE WORST PLACE EVER!!! STAY AWAY. EXPEDIA SHOULD TAKE IT OFF THEIR LIST AS AN OPTION.
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I had to sleep in a room with a toilet that would not flush. My feces was in the toilet causing me to vomit. So I was in a room over night with a toilet holding feces and vomit. I notified staff after check in that my toilet did not flush. A staff member came to snake the toilet which did not help. I called the front desk again and was told that the maintenance man told the front desk that the toilet need to be replaced and that she would Leave a letter for her manager. Why was I not moved to a different room immediately? I ... read more
Business response:
Dear Guest, we are very sorry for the difficulties you experienced in your room; moreover, we apologize that the matter was not resolved promptly. Please be assured that we take this matter very seriously and have shared your feedback with the entire team to ensure we are well poised to serve you better during your next stay. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Nope Room was so dirty. Dirty used wash clothes and tooth brushes and garbage all around room. And the toilet wouldn’t flush. There was a plunger next to the toilet on plastic and we had to plunge every time we used it even if it was just toilet paper. Worse stay ever.
Business response:
Cynthia, thank you for your feedback. Please accept our apologies for the experience you shared in your review. The cleanliness and room condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you tocome back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Managemen... read more
Free breakfast on had 2 pots of coffee, 2 muffins and granola bars. That was at 6:45 AM. I went back several times and never refilled. Also the dark roast coffee was a lighter shade than the light roast. Front desk staff was not friendly at all when checking in. As soon as she handed me my key she disappeared to the back room. No one was ever at the front desk. They were always in the back and not sure if they were watching TV or what. Not attentive at all!
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk associates and regret the inconvenience caused. Your comments have been shared with our team so that such issues are not repeated. We are also sorry for the inconvenience you experienced due to the lack of complimentary breakfast during your stay. Your feedback is shared with the appropriate individuals in an effo... read more
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.