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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
7/19/20.THIS IS THE WORST PLACE EVER!!! STAY AWAY. EXPEDIA SHOULD TAKE IT OFF THEIR LIST AS AN OPTION.
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I had to sleep in a room with a toilet that would not flush. My feces was in the toilet causing me to vomit. So I was in a room over night with a toilet holding feces and vomit. I notified staff after check in that my toilet did not flush. A staff member came to snake the toilet which did not help. I called the front desk again and was told that the maintenance man told the front desk that the toilet need to be replaced and that she would Leave a letter for her manager. Why was I not moved to a different room immediately? I ... read more
Business response:
Dear Guest, we are very sorry for the difficulties you experienced in your room; moreover, we apologize that the matter was not resolved promptly. Please be assured that we take this matter very seriously and have shared your feedback with the entire team to ensure we are well poised to serve you better during your next stay. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Nope Room was so dirty. Dirty used wash clothes and tooth brushes and garbage all around room. And the toilet wouldn’t flush. There was a plunger next to the toilet on plastic and we had to plunge every time we used it even if it was just toilet paper. Worse stay ever.
Business response:
Cynthia, thank you for your feedback. Please accept our apologies for the experience you shared in your review. The cleanliness and room condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you tocome back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Managemen... read more
Free breakfast on had 2 pots of coffee, 2 muffins and granola bars. That was at 6:45 AM. I went back several times and never refilled. Also the dark roast coffee was a lighter shade than the light roast. Front desk staff was not friendly at all when checking in. As soon as she handed me my key she disappeared to the back room. No one was ever at the front desk. They were always in the back and not sure if they were watching TV or what. Not attentive at all!
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk associates and regret the inconvenience caused. Your comments have been shared with our team so that such issues are not repeated. We are also sorry for the inconvenience you experienced due to the lack of complimentary breakfast during your stay. Your feedback is shared with the appropriate individuals in an effo... read more
I’ve stayed in quite a few hotel over my years and this was by far the worst hotel ever. 1st off the lady at the front desk had the worst attitude a person can have that’s dealing with the public. Secondly when we got to our room it smelled bad that by the time we left the smell was in our clothes (tried to exchange room they said nothing else was available) we were traveling and to tired to go through the hassle of trying to find another hotel so we febreezed it down as much as we could (it helped as long as we were in the ... read more
Business response:
Thank you for staying at our hotel. We are sorry for the odor and cleanliness issue you experienced in our suites. We have asked our housekeeping staff to make sure this room receives a deep clean. We also apologize for the impudent behavior of our front desk associates and regret the inconvenience it caused. We have reviewed your feedback with the appropriate individual, and steps are being taken to ensure such mistakes are not made in the future. Please consider visiting us again so we can restore your faith in our hotel a... read more
Dirty This is my second Saturday in a row staying there, and the cleanliness was terrible.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The shower was a strange brown color tile to hide the soap residue but you could still see it.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Nasty, room smelled like dog food and when asked them to do something about it they said they cant do anything. Also people smoke and the smell got in the room. First and last time with them.
Business response:
What you encountered does not meet our standards either, as we take the cleanliness of our rooms very seriously, We sincerely apologize for this and assure you that necessary steps are already taken to ensure this does not happen again. We have strict policies where we prohibit smoking in some areas, so we also appreciate you bringing this to our attention so we can address it appropriately. Thank you for being our guest, and we hope you will give us another chance the next time your travels bring you this way. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.