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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Morning manager was extremely rude. Will never stay again
Business response:
Joshua, thank you for being our guest. It was disappointing to read your review, and we apologize for the inconvenience you had due to the behavior of one of our associates. We will utilize your comments to enhance our service level. We hope to have an opportunity to host you soon and improve your impression of us. Sincerely, Hotel Management
Hallway smelled like an old apartment, in the middle of the night we had people tried to swipe card in our room and made us uncomfortable for the whole night, when called front desk first guy hangs up then called again and the second personnel told me that the previous gust who stayed in our toom forgot something in the room, vety unprofesional and creepy someone would come in the middle of the night and the front desk personnel did not do anything about it
Business response:
Ergys, thank you for sharing the specifics of your visit. We sincerely apologize for the issue in the hallway and the incident you mentioned which impacted your overall experience. We assure you to discuss your comments with our housekeeping and front office associates and take appropriate actions. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Find somewhere else to stay It was very disturbing. Guest made us uncomfortable the entire stay. The staff was very rude some girl with purple hair basically told us she told us she’s not doing her job so stay in or out. The only person that did their job was the manager Michael. The bathroom was DISGUSTING!! Don’t stay here at all.
Business response:
Cydney, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
My room had too much condensation. It smelled like a dirty swamp water basement. I could hear every step the guests in the room over mine took. This hotel kind of reminds me of a ghetto apartment building.
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Rude Front Desk Staff Do not book at this hotel. The front desk refused to check me in even though I had a prepaid confirmation. We booked late and she said their systems go down everyday at 12:30am and they can’t check anyone in. This information is not posted anywhere nor could she provide documentation of this. The front desk lady was rude and raising her voice at me which should not be accepted. She did not seem to care at all. Do yourself a favor and skip this hotel. We found another around the corner (La Quinta) which ... read more
Business response:
Shalon, thank you for taking the time to share your comments with us. We are very sorry for being unable to accommodate you this time. We also apologize for the behavior of one of our front office associates at check-in. We assure you we will look into your comments and take actions to enhance our service level. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Darned is very rude and disrespectful to guests. Very unprofessional and rude to guests and others in the establishment
Business response:
Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Room had a very bad order. Room was for a handycap person so taking a bath there was a wooden seat for handycap that prevented full enjoyment.
Business response:
Thank you for your review. We apologize for the unpleasant smell you had in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Was not allowed to check in and no refund for prepaid night! Extentend stay América terrible customer service and Same for Hotel.com when called to complain and requested refund!
Business response:
Michael, thank you for sharing the specifics of your stay with us. We are sorry for the predicament with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,318 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.