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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude Front Desk Staff Do not book at this hotel. The front desk refused to check me in even though I had a prepaid confirmation. We booked late and she said their systems go down everyday at 12:30am and they can’t check anyone in. This information is not posted anywhere nor could she provide documentation of this. The front desk lady was rude and raising her voice at me which should not be accepted. She did not seem to care at all. Do yourself a favor and skip this hotel. We found another around the corner (La Quinta) which ... read more
Business response:
Shalon, thank you for taking the time to share your comments with us. We are very sorry for being unable to accommodate you this time. We also apologize for the behavior of one of our front office associates at check-in. We assure you we will look into your comments and take actions to enhance our service level. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Darned is very rude and disrespectful to guests. Very unprofessional and rude to guests and others in the establishment
Business response:
Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Room had a very bad order. Room was for a handycap person so taking a bath there was a wooden seat for handycap that prevented full enjoyment.
Business response:
Thank you for your review. We apologize for the unpleasant smell you had in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Was not allowed to check in and no refund for prepaid night! Extentend stay América terrible customer service and Same for Hotel.com when called to complain and requested refund!
Business response:
Michael, thank you for sharing the specifics of your stay with us. We are sorry for the predicament with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
BED BUGS Terrible
Business response:
Kadijah, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
Didn't like anything room were small congested and dark stuffy and beds were hard asf😤I couldn't even stay for my stay.my icd and anxiety took over I was only in the room for a possible 5 minutes.
Business response:
Thank you for sharing your concerns. We apologize for the disappointment you had with the suite that led you to leave us earlier than expected. We hope you will allow us to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,309 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.