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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only worth it if you get the discount The price was good, the convenience was good. But the app said "Free Continental Breakfast", coffee and muffins on a table in the little lobby is not what I had in mind. I was travelling with a hypoglycemic person. They need protein. We checked in at 9:45 p.m., and the girl at the desk seemed frazzled and behind. The room was fine, but the kitchenette didn't have dishes and such. You can order them to be delivered to your room. I knew that poor girl was working by herself so I went to th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the situations that you described. To ensure that a situation like yours doesn't happen again, I have taken the time to explain to my staff that while following SOP(standard operating procedure) is necessary, they do have complete autonomy to provide the service necessary to satisfy our guests requirements. While there is nothing we can do about the deluxe coffee bar issue, we could have provided better... read more
Very close to customer and access to down town It was nice place to approach down town and efficiency for DTW.
Business response:
Thank you for taking the time to share your experience. I am pleased to see you valued our convenient location to downtown. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Between Jobs No Shampoo, Manager enters my room at 930 am to see if the room is vacant. All other hotels I stay in have a checkout list. And staff checks that list before entering.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we fell short of expectations. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Awful I stay here a lot, however this time I stayed with a friend and the evening/night staff was extremely rude and nasty! Got snobbed mulitple times! There was also two ladies each night we were there sitting in the lobby, basically harassing us as we'd come and go! I highly doubt we stay here again!
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you felt our staff was rude. Our staff usually receives 'high' marks from our guests, so this statement surprises me. The proper customer service will be addressed/ Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great room Room was beautiful but our towel in the kitchen was used before we used it... Pretty disgusting
Business response:
Thank you for taking the time to write a review of your stay. I am glad to see you enjoyed your room accommodations, but disappointed that your kitchen towel was not clean. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Affordable And cheap, they don't have room service. That's the only flaw
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.