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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating!
A' OK' Just Right for the Woodward Dream Cruise
Excellent value and fantastic service! Upon check-in the hotel clerk, Keiara, was very friendly, helpful, and accomodating despite our late check-in. I would highly recommend this hotel. Basic amenities, but comfortable and excellent staff.
Business response:
Thank you for your rating!
...more than what i expected for the price i paid... ...i was just looking for an inexpensive place to crash in the madison heights area...and i feel that i got more than my money's worth...the front desk clerks were very friendly...room nice...it did have a little tv tho...but i didn't watch tv...the fridge and sink came in handy...and it was really close to the freeway...i was worried because after i booked the room i read the reviews of past guests and was really worried about the fishy smell a past guest had mentioned...... read more
Front Desk Staff was Fantastic! Upon check-in the hotel front-desk staff had made all arrangements for us prior to our arrival. Our check-in was later than we had expected and Keiara (front desk staff) was extremely helpful and went out of her way to ensure our comfort during our stay. Great value for the money and the guest services (Keiara) exceeded our expectations!
The bed was ok the room not as seen in the picture the furniture was too old.
Business response:
Dear Guest, Thank you for your feedback. We appreciate your comments regarding the room and furnishings. Your observations are valuable, and we will share them with our team as we continue to evaluate ways to enhance the comfort and overall experience for our guests. We hope to welcome you back for an improved stay in the future. Sincerely, Hotel Management
Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately
Business response:
Dear Lauren, Thank you for your feedback. We are glad our team could assist you during check-out, yet we are sincerely concerned about the condition of your room. A clean and safe environment is essential, and we deeply regret that this standard was not met. The room you stayed in will be carefully reviewed and treated as a precaution. Your feedback regarding pets and preventative care will be shared with our team to help prevent similar situations in the future. We truly value your perspective and hope to restore your confi... read more
Worst Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.
Business response:
Dear Madison, We sincerely apologize for the inconvenience caused by the last-minute cancellation of your reservation. We understand how disappointing and frustrating this must have been, especially as it impacted your plans and overall experience. Please know that this is not reflective of the standard of service we aim to provide, and we are reviewing our reservation processes to prevent such occurrences in the future. Your input is valuable and helps us improve. We hope to have the opportunity to provide you with a smooth... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.