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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I’ve stayed at hall smelled of smoking even tho a non smoking hotel room smelled of old incense and smoke no ice dispenser ain’t leaking around faucet one wash towel could feel people from next room while laying in bed would never return.
Business response:
Dear Stephon, Thank you for your feedback. We are truly sorry your experience was disappointing and for the discomfort you encountered during your stay. We understand the importance of a clean, quiet, and well-maintained environment, and we regret falling short of that standard. Your concerns have been shared with our team for immediate review as we continue to work on enhancing the guest experience. We hope you’ll consider allowing us to provide a much-improved visit in the future. Sincerely, Hotel Management
No room available that I private make reservations , not friendly staff, they end up canceling my reservation without paying me back .
Business response:
Dear Lan, Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered and regret the frustration this caused. It’s disappointing to know your expectations were not met, and we sincerely apologize for the inconvenience. We appreciate your feedback, as it allows us to address areas that need attention. We do hope you will consider giving us another opportunity to provide you with a more positive and seamless stay in the future. Sincerely, Hotel Management
booked a double bed room
Business response:
Dear Kara, Thank you for your feedback. We regret that your stay did not meet your expectations, and we apologize for any inconvenience you experienced regarding your room reservation. Ensuring our guests receive accommodations that suit their needs is very important to us. Your comments have been shared with the appropriate team to help improve the booking and room assignment process. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more satisfactory expe... read more
Not a nice place to stay
Business response:
Dear Justin, Thank you for sharing your feedback. We appreciate you choosing to stay with us and are sorry to hear that your experience fell short of expectations. While we are grateful for your visit, it is clear that improvements are needed to meet the needs of our guests better. Your comments have been shared with our team to support those efforts. We hope to welcome you again for a more positive and comfortable stay. Sincerely, Hotel Management
Ad said they had breakfast , but it was just a Continental type
Business response:
Thank you for your rating.
Business response:
Thank you for your rating.
This one was a rough one. There was a spatter on the wall, a ceiling light fixture had been, there was a mysterious brown gunk on the fridge, and the room smelled. The manager said I'd be getting a full refund, but nothing has happened yet. Oh, and breakfast? Grab and go muffin. 0 out of 5 stars.
Business response:
Dear Guest, We sincerely regret that your experience was far from satisfactory. The condition of the room you described is unacceptable and does not reflect the level of care we strive to provide. Your comments regarding the refund have been noted and will be shared with our team. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
I guess for this price but maybe a shower at least Upon arrival there was an intense smell in the room and the windows were already open. The room had broken shower where only the tub worked. We called the front desk and they said the manager would contact us. That never happened.
Business response:
Dear Guest, Thank you for your candid feedback. We regret that your stay did not meet your expectations and apologize for the discomfort you experienced with the room condition and the lack of follow-up. Your comments are important to us and will be taken seriously as we reflect on how to enhance guest satisfaction. We appreciate your patience and hope you will consider staying with us again, allowing us the chance to provide a more comfortable and attentive experience. Sincerely, Hotel Management
If I could give this a zero, I would. Came to a bathroom with no toilet paper readily available, there was a hair on the bedding, the last person in the room left dipping sauces near the microwave AND a pair of underwear near the chair. There was no trash can for the kitchen, the fridge looked dirty on the outside with stains, and the TV was wobbly and could easily fall apart. Lastly, the pillows were severely flat. Not fluffed up at all. This type of preparation for a room is unacceptable. An Extended Stay in this condition... read more
Business response:
Dear Guest, We deeply regret the condition in which you found your room and sincerely apologize for the inconvenience and discomfort it caused. Your experience does not reflect the standards we strive to uphold, and we understand your frustration. While there are times when oversights occur despite our best efforts, it’s clear this situation fell far short of expectations. Please know that your concerns have been shared with our team, and we are taking them seriously as part of our ongoing commitment to improve. We truly app... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.