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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This one was a rough one. There was a spatter on the wall, a ceiling light fixture had been, there was a mysterious brown gunk on the fridge, and the room smelled. The manager said I'd be getting a full refund, but nothing has happened yet. Oh, and breakfast? Grab and go muffin. 0 out of 5 stars.
Business response:
Dear Guest, We sincerely regret that your experience was far from satisfactory. The condition of the room you described is unacceptable and does not reflect the level of care we strive to provide. Your comments regarding the refund have been noted and will be shared with our team. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
I guess for this price but maybe a shower at least Upon arrival there was an intense smell in the room and the windows were already open. The room had broken shower where only the tub worked. We called the front desk and they said the manager would contact us. That never happened.
Business response:
Dear Guest, Thank you for your candid feedback. We regret that your stay did not meet your expectations and apologize for the discomfort you experienced with the room condition and the lack of follow-up. Your comments are important to us and will be taken seriously as we reflect on how to enhance guest satisfaction. We appreciate your patience and hope you will consider staying with us again, allowing us the chance to provide a more comfortable and attentive experience. Sincerely, Hotel Management
If I could give this a zero, I would. Came to a bathroom with no toilet paper readily available, there was a hair on the bedding, the last person in the room left dipping sauces near the microwave AND a pair of underwear near the chair. There was no trash can for the kitchen, the fridge looked dirty on the outside with stains, and the TV was wobbly and could easily fall apart. Lastly, the pillows were severely flat. Not fluffed up at all. This type of preparation for a room is unacceptable. An Extended Stay in this condition... read more
Business response:
Dear Guest, We deeply regret the condition in which you found your room and sincerely apologize for the inconvenience and discomfort it caused. Your experience does not reflect the standards we strive to uphold, and we understand your frustration. While there are times when oversights occur despite our best efforts, it’s clear this situation fell far short of expectations. Please know that your concerns have been shared with our team, and we are taking them seriously as part of our ongoing commitment to improve. We truly app... read more
Check in was easy and fast. Got to room, no toilet paper at all in restroom. Had an uncomfortable bed, broken down on one side.
Business response:
Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We are pleased to hear that your arrival process was smooth and efficient. That said, we are sorry to learn that the in-room setup did not meet your expectations. While unexpected issues can arise, we aim to address them promptly and will share your feedback with our team to ensure closer attention to detail. We are committed to enhancing our guest's comfort and will use your comments to support continued improvements. We hope you wi... read more
Was not good for me. It was just not good. I dont think it was cleaned thoroughly before I got there. The floors were very dirty. It smelled of smoke and the windows were even opened when I first walked in (I assume an honest attempt to air out the room and. The front desk is left empty often and you're waiting a long to be helped. I feel bad leaving a poor review only because when I finally was able to check out a nice older gentleman kindly asked me how my stay was. He might have been a manager or owner...and I hated to sa... read more
Business response:
Dear Guest, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deser... read more
We arrived at 6:30 after waiting for our rental car at the airport. They said they cancel any reservations after 3 if you are not there or call to let them know. I did not see that anywhere in the reservations. Very rude! Fortunate Fortunately there were many places close by. Won’t be coming back there.
Business response:
thank you for your rating
Room was so dirty that there was no way to stay there. Ended up leaving and going somewhere else.
Business response:
Dear Guest,We sincerely apologize for the condition of the room you encountered. Your experience falls far below the standard we aim to provide, and we truly regret the inconvenience this caused during your visit. Cleanliness is a top priority, and your feedback has been shared with the appropriate team to ensure immediate corrective action. We understand your decision to leave and are genuinely sorry that we did not meet your expectations. We are committed to improving and hope you consider giving us another opportunity in ... read more
I contacted expedia regarding our room during our stay. Im allergic to cigarette smoke and when we arrived to our room the smell of cigarettes were overpowering. I requested that the manager call me but never heard from them.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced due to the cigarette odor in your room and for the lack of response from management. Guest well-being is our top priority, and we regret not addressing your concerns promptly. We understand how frustrating this must have been, especially given your allergy, and we take your feedback seriously. Please know that we are reinforcing our non-smoking policies and improving communication to handle all guest concerns swiftly. We truly appreciate your patience and ... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.