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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty when i moved in and i requested it to be cleaned the next day. It was not. There was menstral blood on the toilet lid, toenail clippings on the toilet, boogers on the shower wall, hair in the shower drain, and dirty socks under the chair. None of it was addressed. The there were no other rooms available apparently. No make right was offered. They were dicks
Where are we staying? Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.
The bed was very uncomfortable, but it was clean. The carpet was very dirty, room had lingering cigarette smell. Staff at the front desk was friendly, but she had to ask for permission to give us more towels. Two night stay with two adults, and we were only given two wash clothes, one hand towel, and two bath towels. No extra pillows could be given out, so we each got one pillow- very flat. While there is a kitchenette, they do not supply anything for cooking or utensils. Wasnt the worst hotel Ive seen, but we wont book ther... read more
After staying in multiple rooms over many visits in the last month (I’m a traveling health worker), some of the rooms smell pretty smoky, some of the fridges are getting old and leaky, and the room cards never work on the side entrance. The breakfast they provide is only coffee and muffins or granola bars. Otherwise, it’s a decent place for a decent price.
Booked 3 rooms for 3 couples. My room’s garbage can was left full with rotten food in it. The other room has a water puddle in the kitchen area and the bedside lamp not working. Manager at least give me a full refund for my room, but it took a follow up call and 1o days to get it.
No tissue for days poor customer service
This property doesn’t have toilet tissue or garbage bags
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.