Extended Stay America - Detroit - Madison Heights

Business response:

Dear Larissa, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay fell below expectations, especially regarding the condition of your accommodations. Your feedback is important to us and has been shared with our team to ensure this is addressed promptly. We appreciate your candid comments and hope you’ll consider giving us another opportunity to offer you a more comfortable and improved visit in the future. Sincerely, Hotel Management 

Business response:

Dear Devaughn, We are sorry to hear about the inconvenience you experienced during your stay, particularly with the bathroom issue. We understand how frustrating it must have been to wait until morning for assistance and regret the discomfort this may have caused. While after-hours maintenance has its limitations, we recognize the impact it has on your stay. We’ll address this with our team to help prevent similar situations in the future. Your feedback is important and helps guide our ongoing efforts to improve responsivene... read more

Business response:

Dear Julie, Thank you for taking the time to share your feedback. We sincerely appreciate your kind remarks and regret that aspects of your visit fell short of expectations. Please accept our apologies for the condition of your room—we take cleanliness very seriously and will address this matter promptly with our team. Your comments are invaluable in helping us improve, and we look forward to the opportunity to provide a more seamless and pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Stephon, Thank you for your feedback. We are truly sorry your experience was disappointing and for the discomfort you encountered during your stay. We understand the importance of a clean, quiet, and well-maintained environment, and we regret falling short of that standard. Your concerns have been shared with our team for immediate review as we continue to work on enhancing the guest experience. We hope you’ll consider allowing us to provide a much-improved visit in the future. Sincerely, Hotel Management 

Business response:

Dear Lan, Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered and regret the frustration this caused. It’s disappointing to know your expectations were not met, and we sincerely apologize for the inconvenience. We appreciate your feedback, as it allows us to address areas that need attention. We do hope you will consider giving us another opportunity to provide you with a more positive and seamless stay in the future. Sincerely, Hotel Management 

Business response:

Dear Kara, Thank you for your feedback. We regret that your stay did not meet your expectations, and we apologize for any inconvenience you experienced regarding your room reservation. Ensuring our guests receive accommodations that suit their needs is very important to us. Your comments have been shared with the appropriate team to help improve the booking and room assignment process. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more satisfactory expe... read more

Business response:

Dear Justin, Thank you for sharing your feedback. We appreciate you choosing to stay with us and are sorry to hear that your experience fell short of expectations. While we are grateful for your visit, it is clear that improvements are needed to meet the needs of our guests better. Your comments have been shared with our team to support those efforts. We hope to welcome you again for a more positive and comfortable stay. Sincerely, Hotel Management 

Business response:

Thank you for your rating. 

Business response:

Thank you for your rating.