Extended Stay America - Detroit - Madison Heights

Nadia 

on Expedia

7 months ago

I stayed in a neighboring hotel previously and wrongly assumed all hotels in the area are similar. When I checked in, I was told I didn’t have a reservation and they were fully booked. They were ready to turn me away but I asked them to call a manager. Turns out someone on their staff had previously checked me in, even though I hadn’t spoken with anyone. Our room appeared clean enough, but upon closer inspection, the floor was really dirty and there was a greasy mess left on the nightstand. We called for an extra towel at ni... read more

Linda 

on Expedia

7 months ago

The property is dated 

Anonymous 

on Expedia

7 months ago

Never again The hallways reeked of weed and Im a supporter of weed but think its inappropriate to smoke in a no smoking hotel. I got asked 10 times while packing my car if I was checking out. There were men hanging out in the lobby hitting on my 22 year old daughter. The room was dirty. The tub had no drain stop. We had to go back down for the kitchen items. Third night, loud bass music well past 10pm. Loud enough to hear over our tv. We went to retrieve a lost baby toy amd saw a ton of trash under the beds. The front of the... read more

Kenyada 

on Expedia

8 months ago

Seen 4 roaches 

Muyis 

on Expedia

8 months ago

Bad customer service need better maintenance