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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was easy and fast. Got to room, no toilet paper at all in restroom. Had an uncomfortable bed, broken down on one side.
Business response:
Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We are pleased to hear that your arrival process was smooth and efficient. That said, we are sorry to learn that the in-room setup did not meet your expectations. While unexpected issues can arise, we aim to address them promptly and will share your feedback with our team to ensure closer attention to detail. We are committed to enhancing our guest's comfort and will use your comments to support continued improvements. We hope you wi... read more
Was not good for me. It was just not good. I dont think it was cleaned thoroughly before I got there. The floors were very dirty. It smelled of smoke and the windows were even opened when I first walked in (I assume an honest attempt to air out the room and. The front desk is left empty often and you're waiting a long to be helped. I feel bad leaving a poor review only because when I finally was able to check out a nice older gentleman kindly asked me how my stay was. He might have been a manager or owner...and I hated to sa... read more
Business response:
Dear Guest, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deser... read more
We arrived at 6:30 after waiting for our rental car at the airport. They said they cancel any reservations after 3 if you are not there or call to let them know. I did not see that anywhere in the reservations. Very rude! Fortunate Fortunately there were many places close by. Won’t be coming back there.
Business response:
thank you for your rating
Room was so dirty that there was no way to stay there. Ended up leaving and going somewhere else.
Business response:
Dear Guest,We sincerely apologize for the condition of the room you encountered. Your experience falls far below the standard we aim to provide, and we truly regret the inconvenience this caused during your visit. Cleanliness is a top priority, and your feedback has been shared with the appropriate team to ensure immediate corrective action. We understand your decision to leave and are genuinely sorry that we did not meet your expectations. We are committed to improving and hope you consider giving us another opportunity in ... read more
I contacted expedia regarding our room during our stay. Im allergic to cigarette smoke and when we arrived to our room the smell of cigarettes were overpowering. I requested that the manager call me but never heard from them.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced due to the cigarette odor in your room and for the lack of response from management. Guest well-being is our top priority, and we regret not addressing your concerns promptly. We understand how frustrating this must have been, especially given your allergy, and we take your feedback seriously. Please know that we are reinforcing our non-smoking policies and improving communication to handle all guest concerns swiftly. We truly appreciate your patience and ... read more
Business response:
Thank you for your rating
Disorganized, given room with other occupant in it and then given key that didn’t work. Property cancelled our rooms even though we called and confirmed they would hold rooms.
Business response:
Thank you for your rating. We will share your comments with our team.
Dirty place. Room was not even vacuumed!
Business response:
Dear Emmanuel,We sincerely apologize for the condition of your room. Cleanliness is a top priority, and it is disappointing to hear that we did not meet this standard during your stay. Your feedback has been shared with our housekeeping team to ensure such oversights are addressed. We truly regret the inconvenience caused and appreciate you bringing this to our attention. Should you choose to stay with us again, we would love the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.