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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating
Disorganized, given room with other occupant in it and then given key that didn’t work. Property cancelled our rooms even though we called and confirmed they would hold rooms.
Business response:
Thank you for your rating. We will share your comments with our team.
Dirty place. Room was not even vacuumed!
Business response:
Dear Emmanuel,We sincerely apologize for the condition of your room. Cleanliness is a top priority, and it is disappointing to hear that we did not meet this standard during your stay. Your feedback has been shared with our housekeeping team to ensure such oversights are addressed. We truly regret the inconvenience caused and appreciate you bringing this to our attention. Should you choose to stay with us again, we would love the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
Very noisy at all hours of the night . Not very clean free breakfast was packet of oatmeal and nutra grain bar. Do not stay here it was awful.
Business response:
Dear Christine,We sincerely regret that your experience did not meet our expectations. We understand how important a quiet and clean environment is for a comfortable stay, and we apologize for any disturbances and cleanliness concerns. Our breakfast offerings are designed for convenience, but we regret that they did not meet your needs. Your feedback is invaluable, and we will work on improving our services. If you decide to give us another chance in the future, we would love the opportunity to provide a better experience. S... read more
Terrible The rooms were dirty. There was no cleaning during the stay. There were stale smells throughout the building.
Business response:
Thank you for your rating
I stayed in a neighboring hotel previously and wrongly assumed all hotels in the area are similar. When I checked in, I was told I didn’t have a reservation and they were fully booked. They were ready to turn me away but I asked them to call a manager. Turns out someone on their staff had previously checked me in, even though I hadn’t spoken with anyone. Our room appeared clean enough, but upon closer inspection, the floor was really dirty and there was a greasy mess left on the nightstand. We called for an extra towel at ni... read more
Business response:
Thank you for your feedback. We will share your comments with our staff.
Business response:
thank you for your rating
The property is dated
Business response:
Thank you for your rating!
Business response:
Thank you for your rating!
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.