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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The hallways reeked of weed and Im a supporter of weed but think its inappropriate to smoke in a no smoking hotel. I got asked 10 times while packing my car if I was checking out. There were men hanging out in the lobby hitting on my 22 year old daughter. The room was dirty. The tub had no drain stop. We had to go back down for the kitchen items. Third night, loud bass music well past 10pm. Loud enough to hear over our tv. We went to retrieve a lost baby toy amd saw a ton of trash under the beds. The front of the... read more
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your concerns regarding cleanliness, noise disturbances, and overall comfort are deeply concerning, and we regret that your experience did not meet expectations. While some aspects, like guest behavior, are challenging to control, we are committed to enforcing policies that ensure a safe and pleasant environment for all. Your feedback has been shared with our team to address these matters and improve our service. We truly appreciate your hones... read more
Business response:
Thank you for your rating
Seen 4 roaches
Business response:
Thank you for taking time to leave us a survey. Im sorry about your experience. We will be sure to look into this and share your comments with our team.
Business response:
Thank you for your rating
Bad customer service need better maintenance
Business response:
Sorry for your poor experience. We will share your comments with our team.
Business response:
Thank you for your rating
The rooms are nasty and dirty. The dirty room I was in the desk chair was so nasty I picked up my bag and went straight to the front desk. The second room wasn’t any better because the refrigerator was covered in mold. I just gave up at that point. Breakfast was a joke also. I made the mistake of thinking they were all alike and boy was I wrong.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Cleanliness and guest satisfaction are top priorities for us, and it is clear we fell short in meeting those expectations.We take your comments seriously and will address the issues you raised with our housekeeping and maintenance teams to ensure this does not happen again. We are also reviewing our breakfast offerings to ensure they meet the standards our guests deserve.We deeply regret that your stay wa... read more
Hotel was dirty, had to switch rooms and that room wasn’t in the best conditions. Also was very noisy all night, constant bumping noises.
Business response:
Dear Christian, We sincerely apologize for the cleanliness issues and the noise disturbances you encountered during your stay. This is certainly not the experience we strive to provide. We understand how important comfort and quiet are to a restful stay, and we will address your concerns with our team to ensure improvements are made. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Bad Experience
Business response:
Dear Inad, We sincerely apologize for your recent experience and appreciate you bringing this to our attention. We strive to provide a comfortable and welcoming environment for all our guests, and it is disheartening to learn that we fell short during your stay. Your feedback is invaluable in helping us identify areas for improvement. Please know that we take these matters seriously and are committed to enhancing our services. We hope you might consider giving us another chance to provide you with the quality experience you ... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.