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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy at all hours of the night . Not very clean free breakfast was packet of oatmeal and nutra grain bar. Do not stay here it was awful.
Business response:
Dear Christine,We sincerely regret that your experience did not meet our expectations. We understand how important a quiet and clean environment is for a comfortable stay, and we apologize for any disturbances and cleanliness concerns. Our breakfast offerings are designed for convenience, but we regret that they did not meet your needs. Your feedback is invaluable, and we will work on improving our services. If you decide to give us another chance in the future, we would love the opportunity to provide a better experience. S... read more
Terrible The rooms were dirty. There was no cleaning during the stay. There were stale smells throughout the building.
Business response:
Thank you for your rating
I stayed in a neighboring hotel previously and wrongly assumed all hotels in the area are similar. When I checked in, I was told I didn’t have a reservation and they were fully booked. They were ready to turn me away but I asked them to call a manager. Turns out someone on their staff had previously checked me in, even though I hadn’t spoken with anyone. Our room appeared clean enough, but upon closer inspection, the floor was really dirty and there was a greasy mess left on the nightstand. We called for an extra towel at ni... read more
Business response:
Thank you for your feedback. We will share your comments with our staff.
Business response:
thank you for your rating
The property is dated
Business response:
Thank you for your rating!
Business response:
Thank you for your rating!
Never again The hallways reeked of weed and Im a supporter of weed but think its inappropriate to smoke in a no smoking hotel. I got asked 10 times while packing my car if I was checking out. There were men hanging out in the lobby hitting on my 22 year old daughter. The room was dirty. The tub had no drain stop. We had to go back down for the kitchen items. Third night, loud bass music well past 10pm. Loud enough to hear over our tv. We went to retrieve a lost baby toy amd saw a ton of trash under the beds. The front of the... read more
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your concerns regarding cleanliness, noise disturbances, and overall comfort are deeply concerning, and we regret that your experience did not meet expectations. While some aspects, like guest behavior, are challenging to control, we are committed to enforcing policies that ensure a safe and pleasant environment for all. Your feedback has been shared with our team to address these matters and improve our service. We truly appreciate your hones... read more
Business response:
Thank you for your rating
Seen 4 roaches
Business response:
Thank you for taking time to leave us a survey. Im sorry about your experience. We will be sure to look into this and share your comments with our team.
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.