Extended Stay America - Detroit - Madison Heights

Anonymous 

on Expedia

13 years ago

The first room they gave us had not even been cleaned .They tried to tell us house keeping missed it.The other one wasn't cleaned very well.Only thing was clean as far as I could tell was the bed, The floors in our room and the hallway were filthy.they look like they had not been shampooed in a very long time maybe a year it was terable.We have stayed there a few times in the past it sure did't look like.Even the door way wood was not clean.I could go on I just not going back. 

Elizabeth 

on Expedia

13 years ago

Not to bad The hotel was close to an area I needed to be in for a school function. There as a huge burn hole in the bed spread, and I thought it was non smoking so this seemed odd. The lady at the front desk was very friendly, and very helpful. It was a good price and over all an ok stay 

Jose 

on Expedia

13 years ago

hated stay ever When in coming calls come the amtomated progrom didnt work and when ask to be tranferred by the operator they al was not helpful and flat out rude to those who was trying to reach me. the last 4 days had to take a cold shower water didn't not heat up after contacting the manger she said maintence person said the water would not heat up all the way to room 308 because it was at the end of the building and they couldn't do anything about it know even didn't offer to move me to a room i could take a hot shower. ... read more

Anonymous 

on Expedia

13 years ago

Cheap, bur not very clean Carpets had a lot of stains, dirty pillows, bad mattress. Overall run down. 

TJ 

on Expedia

13 years ago

EH Staff was really nice and helpful, but the hotel itself was eh. From the outside it looks pretty solid...nothing too fancy but not a motel. On the inside it left much to be desired. We were just there to sleep and out for the day but if I had to do anything more than sleep and shower I would have probably complained. It just didn't have a very clean feel. It was very quiet though for having a packed parking lot at night. 

Anonymous 

on Expedia

13 years ago

Nasty Room. Bad Attitudes. The room was very dirty. Hard, rough towels. The staff was very rude and unprofessional and my room smelled like smoke. I would NEVER stay there again. NEVER. 

Somchay 

on Expedia

13 years ago

Never again! I was not happy with the service.There's NO soap/shampoo in the room. Old Stains on the bed and the room smell moldy. I can't get a different room or any thing else from the front desk clerk.''.Sorry, I'm all out'' was her answer to all of my request. I can't even get a tiny soap to wash my hands I had to go buy it and I stay there 3 nights! guess I better go some where else next time. 

Anonymous 

on Expedia

13 years ago

Terrible Experience Where do start? The front desk couldn't help me get online. There were hairs in the sink, tub, and on the walls. The carpet was filthy and I did not want to walk on it without shoes on. This was the worst hotel stay experience I have ever had. I was a little miffed with Expedia as well, as I trusted them to do their homework, and until now have had satisfactory experiences. Please take this hotel off the "Expedia hotels" list! 

Cathy 

on Expedia

13 years ago

Madison Heights Extended Stay - A bit too dirty Through my work, I have often used Extended Stay America, so it was a surprize to find this one so unsatisfactory. The facility has not been updated for at least 10 years. The hallway carpet was worn and dirty in spots. Our room, had scraped walls and wiskers at the back of the sink. As I pulled up the bed covers, I saw a spot of feces on the blanket. I asked the front desk to change the blanket, and they said they didn't have any extra ones and would have to wash the one on th... read more