Extended Stay America - Detroit - Madison Heights

D 

on Expedia

11 years ago

Not completely awful yet would not stay again... This place needs a major overhaul. The first sign that this place is old is the front door- it has been ages since I've been to a hotel which has a front entrance which requires you to pull the door handle in order to gain entrance- hotels generally has a power sliding door to make walking in/out with your luggage hassle-free. The front desk help was fine. The room looked like it was out of the late 70's sans the low definition flat screen TV. The light fixture by the bed was ... read more

SLB 

on Expedia

11 years ago

Excellent Service for an older hotel The woman working the front desk (Juanita??) was wonderful! Very kind and helpful to us. We arrived at 4pm only to find that our room was not ready. Juanita offered to show us a different room that was ready but had minor floor damage and wanted to make sure it was ok for us. We agreed to the new room, but after 30 minutes we realized the heat was not working and had to call Juanita who quickly moved us to the room next door. The hotel and rooms are old and in need of updating, but they a... read more

Anonymous 

on Expedia

11 years ago

No up dates in years 

Anonymous 

on Expedia

11 years ago

Hotel getting a little run down. Second floor carpeting stained pretty bad. Someone set off the fire alarm on the 3rd floor and no one at the hotel could shut it off. Rooms are only cleaned on Sunday, so if you need towels or Linen you have to take your old ones down to the front desk and exchange them. 

tracy12334 

on Expedia

11 years ago

aweful I have nothing good to say dirty loud ditry......staff looks Unhappy to have to work there even. 

Lakesha 

on Expedia

11 years ago

I arrive at the hotel pretty late & extremely tired ready to rest only to get in my room to pull back the covers to a dirty bed. Not just strands of hair, but food crumbs & a dirty towel. The attendee quickly came to the room to view the condition & move me to another room. She apologized profusely. 

Anonymous 

on Expedia

12 years ago

If you don't value sleep stay here The front desk attendant when I first checked in was very friendly and hospitable. However when I went up to my room the carpet in the hallway leading to it was stained and there was an unpleasant odor in hallway. The room was in ok condition as far as cleanliness is concerned which surprised me considering the hallway. I didn't get any sleep that night because the bed was hard and there was too much noise from ppl going back and forth from their rooms slamming doors all through out the nig... read more

Business traveler 

on Expedia

12 years ago

A bit disappointed I had to switch rooms since my original room had several inches of back-up in the shower prior to me using any water in the room. Water had been there for a while as it was moldy and black. Tried to call front desk on phone in room but there were no buttons and the receiver did not work. Second room was dirty and needed to be thoroughly cleaned and fixed. Soap scum and hairs in shower. Picture on wall over bed was torn off wall and there were three one-inch holes in wall. Numerous cigarette burns in carpet... read more