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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay...Definitely Not. The lobby area was very small, as we were coming in with two children and suitcases, travel bags, etc. The luggage cart was literally falling apart. The elevator smelled very bad, and it smelled bad in the hallway by the elevator on the second floor. Our room was a disappointment, for sure. It was depressing and very old-looking...not up-to-date, not completely clean (I had to clean hair out of the bath tub before any of us used it, my three-year-old found candy and food crumbs next to one of ... read more
Business response:
I appreciate you bringing your experience to our attention. The cleanliness of your room you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am meeting with my team to ensure that these mistakes do not happen again in the future. We will also be more diligent when inspecting rooms before guest arrivals. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Will not stay here again Upon check-in, man at front desk was helping another customer. After the customer left, he used some expletives regarding the customer who left. I was extremely unimpressed with the staff. The room smelled and was definitely a lot nicer on the outside than the inside. However, my bed was clean and comfortable. I left early in the morning when the front desk was not manned. I called later in the morning to make sure everything was taken care of for my check-out. After explaining I just wanted to make ... read more
Piece of s.... Very poor hotel. Not worth $1/night
Only if you really need it We were assinged a room that had not been cleaned in a long time OR had someone living/renting for a while. The only good thing is we were re-assigned two singles vs 1 double to make amends.
Business response:
Thank you for taking the time to write a review of our hotel. I am sorry to hear that you were assigned a room that had not been properly cleaned. This is unacceptable and we apologize for your experience. Still, I am glad to hear that we were able to resolve the issue in a timely manner. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Not what I asked for I went through Hotels.com to book the room I book a queen bed for one night. When I got to the hotel the lady at the front desk tells me that she didn't no why they offered me a queen bed because she did not have any. So I was given a room with two twin size beds in it. It was late I had no other choice but to take it. Very unhappy
Roach-infested The second floor hallway was awful. Lots od brown stains on carpet. It says smoke-free hotel yet smelled strong cigarette odor in hallway. By end of the day of stay, noticed few live roaches crawling on chair n table. Was disgusted. Staff were nice but the looks of the hotel is in the pits!
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.