Extended Stay America - Detroit - Madison Heights

Brandi France 

on Expedia

10 years ago

Not what I asked for I went through Hotels.com to book the room I book a queen bed for one night. When I got to the hotel the lady at the front desk tells me that she didn't no why they offered me a queen bed because she did not have any. So I was given a room with two twin size beds in it. It was late I had no other choice but to take it. Very unhappy 

Chuck 

on Expedia

11 years ago

Roach-infested The second floor hallway was awful. Lots od brown stains on carpet. It says smoke-free hotel yet smelled strong cigarette odor in hallway. By end of the day of stay, noticed few live roaches crawling on chair n table. Was disgusted. Staff were nice but the looks of the hotel is in the pits! 

Anonymous 

on Expedia

11 years ago

Needs a deep cleaning Hotel was filthy. I tried to book some where else but there was no availability in the area. It was a Holiday weekend. The carpeting in the hallways were filthy. Huge stains and smelled. Our room didn't even have a cup for drinking nor did it have a coffee maker..minimum to say the least. If you wanted housekeeping you would have to pay an additional fee.. Never again would I stay at that chain again. 

Kristin 

on Expedia

11 years ago

Suked!!!! We went to take a shower and there was no shampoo. The kitchen had no pots or pans the carpet was disgusting w white stains. The bed was so hard I felt I was sleeping on a table I would never stay there again for the price iv stayed at cheaper places and had a way better experience 

Carole 

on Expedia

11 years ago

Tired hotel Hotel is in dire need of renovations and carpet cleaning 

Anonymous 

on Expedia

11 years ago

You get what you pay for!! It smelled and the hallway carpet was stained and nasty ,BEWARE!! 

unsatisfied 

on Expedia

11 years ago

Very old and disgusting. The staff was helpful and very nice but the hotel was simply disgusting! On the second floor not only were there deep, dark stains in front of each and every door from where the garbage bags were set out by room service but there were long dark stains from where the bags were dragged out. The furniture was extremely old and most of it was badly scratched and/or damaged. It was just old, run down and nothing like it is advertised. You honestly would be better of if you slept in your car and washed in ... read more