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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Piece of s.... Very poor hotel. Not worth $1/night
Only if you really need it We were assinged a room that had not been cleaned in a long time OR had someone living/renting for a while. The only good thing is we were re-assigned two singles vs 1 double to make amends.
Business response:
Thank you for taking the time to write a review of our hotel. I am sorry to hear that you were assigned a room that had not been properly cleaned. This is unacceptable and we apologize for your experience. Still, I am glad to hear that we were able to resolve the issue in a timely manner. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Not what I asked for I went through Hotels.com to book the room I book a queen bed for one night. When I got to the hotel the lady at the front desk tells me that she didn't no why they offered me a queen bed because she did not have any. So I was given a room with two twin size beds in it. It was late I had no other choice but to take it. Very unhappy
Roach-infested The second floor hallway was awful. Lots od brown stains on carpet. It says smoke-free hotel yet smelled strong cigarette odor in hallway. By end of the day of stay, noticed few live roaches crawling on chair n table. Was disgusted. Staff were nice but the looks of the hotel is in the pits!
Needs a deep cleaning Hotel was filthy. I tried to book some where else but there was no availability in the area. It was a Holiday weekend. The carpeting in the hallways were filthy. Huge stains and smelled. Our room didn't even have a cup for drinking nor did it have a coffee maker..minimum to say the least. If you wanted housekeeping you would have to pay an additional fee.. Never again would I stay at that chain again.
Business response:
Thank you for taking the time to tell us about your experience. We are sorry that our hotel did not meet your expectations and that you were not informed of our policies and customizable kitchen packs. We include housekeeping services for our guests staying 8 days or more. We also offer additional cleanings and refresh services for a minimal fee. In an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver the items to our guest's room upon request. We apo... read more
Suked!!!! We went to take a shower and there was no shampoo. The kitchen had no pots or pans the carpet was disgusting w white stains. The bed was so hard I felt I was sleeping on a table I would never stay there again for the price iv stayed at cheaper places and had a way better experience
Business response:
Kristin - Thank you for taking the time to write a review of your experience. We are very disappointed that you did not enjoy your stay. Please accept our apologies. We are sorry that you were not informed of our toiletries and customizable kitchen packs available at the front desk. We will work with our staff to make sure we are fully informing our guests of our available amenities during check-in. We will also review your feedback with our housekeeping staff to ensure we are thoroughly cleaning our rooms. Thank you again f... read more
Tired hotel Hotel is in dire need of renovations and carpet cleaning
Business response:
Carole - Thank you for telling us about your stay. We sincerely apologize for the condition of the carpet. We are scheduled to have our carpets replaced, but until then, we will have our carpets cleaned so your experience is not repeated. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.