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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs a deep cleaning Hotel was filthy. I tried to book some where else but there was no availability in the area. It was a Holiday weekend. The carpeting in the hallways were filthy. Huge stains and smelled. Our room didn't even have a cup for drinking nor did it have a coffee maker..minimum to say the least. If you wanted housekeeping you would have to pay an additional fee.. Never again would I stay at that chain again.
Business response:
Thank you for taking the time to tell us about your experience. We are sorry that our hotel did not meet your expectations and that you were not informed of our policies and customizable kitchen packs. We include housekeeping services for our guests staying 8 days or more. We also offer additional cleanings and refresh services for a minimal fee. In an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver the items to our guest's room upon request. We apo... read more
Suked!!!! We went to take a shower and there was no shampoo. The kitchen had no pots or pans the carpet was disgusting w white stains. The bed was so hard I felt I was sleeping on a table I would never stay there again for the price iv stayed at cheaper places and had a way better experience
Business response:
Kristin - Thank you for taking the time to write a review of your experience. We are very disappointed that you did not enjoy your stay. Please accept our apologies. We are sorry that you were not informed of our toiletries and customizable kitchen packs available at the front desk. We will work with our staff to make sure we are fully informing our guests of our available amenities during check-in. We will also review your feedback with our housekeeping staff to ensure we are thoroughly cleaning our rooms. Thank you again f... read more
Tired hotel Hotel is in dire need of renovations and carpet cleaning
Business response:
Carole - Thank you for telling us about your stay. We sincerely apologize for the condition of the carpet. We are scheduled to have our carpets replaced, but until then, we will have our carpets cleaned so your experience is not repeated. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
You get what you pay for!! It smelled and the hallway carpet was stained and nasty ,BEWARE!!
Very old and disgusting. The staff was helpful and very nice but the hotel was simply disgusting! On the second floor not only were there deep, dark stains in front of each and every door from where the garbage bags were set out by room service but there were long dark stains from where the bags were dragged out. The furniture was extremely old and most of it was badly scratched and/or damaged. It was just old, run down and nothing like it is advertised. You honestly would be better of if you slept in your car and washed in ... read more
keep looking.... We stayed here overnight when our basement flooded - promised a king bed by hotels.com rep. Queen bed - too small for us. Room was spartan - not even a spoon in the drawer. No coffee pot. Half roll of toilet paper. Checked out as soon as we had grabbed a shower. Never again!
Rooms were not clean. Hotel very run down
Run-down apartment Hotel was filthy, terrible carpet stains in the hallway and room. Stayed multiple days and housekeeping never came in to clean the room. Bugs everywhere.
Rooms were not available at the time of arrival We booked the rooms 2 weeks in advance, and when we got there, our rooms were not available. We had to wait for 1.5 hours to get them ironed out. Fortunately, the receptionist was very calm & helpful in resolving this issue. Our room was supposed to be smoke-free, but it smelled like cigarettes. We had to open the window to let it air out. The bathtub clogs up during a shower, and one of the room's phone doesn't work. There was no shampoo nor hair blower unless you ask for one.... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for your experience including the booking issues during the check-in process, the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol, maintenance policies and cleaning procedures to ensure your experience is not repeated. Please know, while we do not offer toiletry items in our rooms, we do have an amenity basket available at the front desk for guests to enjoy u... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.