Extended Stay America - Detroit - Madison Heights

pmd 

on Expedia

9 years ago

Expected More:( This hotel is in a nice business area and I love this chain so it seemed like a good fit. Unfortunately, when I walked in it reeked of cigarettes, especially the garbage can. They need to enforce their policy on smoking in rooms better. It also looked like the housekeeping skimps when they can. The room didn't look thoroughly maintained. Leftover wrappers from prior guest in kitchen and a empty toilet paper roll in bathroom. The check in lasted longer than I'd like, about 4 people in front of me, I only saw o... read more

Anonymous 

on Expedia

9 years ago

If you have to stay there.... There was no continental breakfast, and my room had 1 large towel, the bathroom floor was covered in hair, there was 1 plastic cup, the ice trays that are in the room are dirty, and you have to request any of the Kitchen supplies.. But I will say the people at the front desk are very nice and helpful.. They were kind enough to refund my room without me even having to ask or mention it, they also kept apologizing.. But the bed... Horribly uncomfortable.. And believe me, I'm not that picky!! 

Ahmed 

on Expedia

10 years ago

Room was clean Very Bad internet connection. They only offer 2 MB of internet. Was very disappointed. Also AC wasn't up to the standard. If you need internet access i would not recommend. The Room was clean though. 

Audrey k 

on Expedia

10 years ago

The people that work there are very helpful and nice. The hotel was dated and a little worn. The toiletries were limited. Only shampoo and soap. There is no blow dryer. 

Jen 

on Expedia

10 years ago

Extended Stay...Definitely Not. The lobby area was very small, as we were coming in with two children and suitcases, travel bags, etc. The luggage cart was literally falling apart. The elevator smelled very bad, and it smelled bad in the hallway by the elevator on the second floor. Our room was a disappointment, for sure. It was depressing and very old-looking...not up-to-date, not completely clean (I had to clean hair out of the bath tub before any of us used it, my three-year-old found candy and food crumbs next to one of ... read more

Jake 

on Expedia

10 years ago

Will not stay here again Upon check-in, man at front desk was helping another customer. After the customer left, he used some expletives regarding the customer who left. I was extremely unimpressed with the staff. The room smelled and was definitely a lot nicer on the outside than the inside. However, my bed was clean and comfortable. I left early in the morning when the front desk was not manned. I called later in the morning to make sure everything was taken care of for my check-out. After explaining I just wanted to make ... read more

Hani 

on Expedia

10 years ago

Piece of s.... Very poor hotel. Not worth $1/night 

Gregorio 

on Expedia

10 years ago

Only if you really need it We were assinged a room that had not been cleaned in a long time OR had someone living/renting for a while. The only good thing is we were re-assigned two singles vs 1 double to make amends.