Extended Stay America - Detroit - Metropolitan Airport

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry you were unhappy with the service you received from our front desk associates. We have shared your feedback with our team to be more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful comments of the Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the excellent review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We apologize we did not meet your expectations with regard to our airport shuttle and the maintenance issues you experienced in your room. We also appreciate you sharing your observations, and we assure you we will be taking appropriate measures. Please consider giving us another opportunity to make a better impression on your next trip. Sincerely, Hotel Management 

Business response:

Lynn, thank you for taking the time to share your feedback online. Although you liked our convenient location and the affordable value we have to offer, we are sorry for the inconvenience caused. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Lynn, we apologize as we didn’t explain our hotel policy. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can improve our impression on a future date. Sincerely, Hotel Management 

Business response:

Katherine, thank you for the overnight stay at Extended Stay America. We are glad you loved our well-kept property and friendly staff. However, we regret the issues you encountered in the parking lot and that the inconvenience it caused. Thank you again, and we hope to serve you better in the future. Sincerely Hotel Management 

Business response:

Duck, thank you for being a guest at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that you returned without any complaint. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at our hotel. We're glad to know overall you had a pleasant time with us, but we're sorry for failing to meet your expectations when it came to our grab-and-go breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Manag... read more