Extended Stay America - Detroit - Metropolitan Airport

Business response:

We recognize your time is valuable and appreciate your feedback for Extended Stay America. It was a pleasure to know you were impressed with the friendly service provided by our team and that you had an overall comfortable stay in your well-equipped room. On behalf of everyone, we would like to have an opportunity to welcome you on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for your review, filled with kind comments. We are thrilled to learn you had a great stay with us at Extended Stay America. Thank you also for mentioning our staff, especially Matt. He is a true asset to our team, and we will be sure to share your compliments. We look forward to your future visit. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your feedback. thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Julie, thank you for being our guest. We are sorry for your disappointment with our hotel policy. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. On a positive note, we are happy you liked the service provided by our associates. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Manageme... read more