Extended Stay America - Detroit - Metropolitan Airport

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry to know our grab-and-go breakfast offerings weren’t to your liking. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are happy to know you liked some of the aspects of your stay and that you overall enjoyed your time here. However, we apologize for the maintenance issue you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you had an overall pleasant time with us. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thanks for sharing your review online. We are pleased to know you liked our offerings and that you were impressed with our convenient location close to many places of your interest. It was a pleasure to have you as our guest, and we invite you to stay again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you were impressed with the courteous service provided by our front desk team. We will be sure to share your compliments with them. That being said, we are sorry if we missed meeting some of your expectations. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit and that our service, as well as facilities, were to your satisfaction. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Crystal, thanks for the fantastic review of Extended Stay America. We are thrilled to know you were impressed with our courteous service and that you could experience a great night’s sleep in your cozy bed. Your compliments will be shared with our team for a good job done. It was a pleasure having you with us, and we invite you to stay here again soon. Sincerely, Hotel Management 

Business response:

Andy, thank you for your wonderful review of Extended Stay America. We are delighted to read you liked our courteous service and that our convenient location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management