Extended Stay America - Detroit - Metropolitan Airport

Business response:

Thomas, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Kim, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Paul, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the inconveniences you mentioned. Please be assured that we have alerted our engineering staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manage... read more

Business response:

Gene, thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad our location close to the freeway and airport was ideal for you and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your req... read more