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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hugh, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
good basic accommodation decor is a bit tired, but room was clean, reasonably priced. Staff were friendly enough. Must request items such as coffee maker, hair dryer, ironing board. None standard in room.
Business response:
Thank you for your review. We are glad to know you were pleased with our value and the attentive service provided by our associates. I have also made a note of your concern as we plan any upgrades. We hope to see you again whenever you are back in this area. Sincerely, General Manager
Terrible smell, poor selection of 'breakfast', was loud and could hear neighbors, had stains on the sheets.
Business response:
Thank you for being our guest and letting us know your overall experience was a pleasant one. With that said, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, General Manager
Slept peaceful and sound- thank you! Absolutely pleasedo with this extended stay (home away from home). Value was right on. Always remember, extended stays aren't 5 star hotels. They areally in a class of their own. Well done!
Business response:
Gary, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Business response:
Thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Cleveland, thank you for being our guest at Extended Stay America - Detroit - Metropolitan Airport. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
It's Okay 3.5 This is my first time staying at an Extended Stay hotel and it may have been my last. We had 4 rooms this week so I am doing one big review for all. Don't get me wrong, the rooms were okay for the price but there were several other things that I was not very happy about. Part of that may have just been this location. When I first checked in, I was given a room that I didn't book. I reserved a king room and they gave me a queen. When I asked, they said that the manager said that I had to deal with what room th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Great Stay
Business response:
Thank you for sharing a fabulous review of Extended Stay America - Detroit - Metropolitan Airport. We strive to provide an exceptional experience for every guest, and your feedback serves as an encouragement for us. We look forward to welcoming you again for another memorable visit. Sincerely, General Manager
Bedraggled Staff working here were wonderful people, so I want to be clear about that. However, one of my requests for a wake-up call--the day of my departure--resulted in nothing, no call at all. I'm lucky that I woke up in time to catch my very early plane. The rooms here really need to be updated. I've stayed in Extended Stay hotels with great, updated kitchens and bathrooms. This was not one of them. In addition, although it was a non-smoking room, it smelled like cigarette smoke.
Business response:
Sarah, although you liked our associates, we apologize for falling short of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels moving forward. We regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 4.2 star rating with 725 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.